April 12, 2017

Creating a Workflow Orchestration Layer with Racami

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Creating a transactional communication today requires many process steps, numerous technologies, and some serious expertise to successfully create and distribute the message. In many cases, the number and types of technologies involved in moving from data to delivery result in silos, which makes it difficult to track and manage communications throughout their lifecycles. From composition to … Continue reading “Creating a Workflow Orchestration Layer with Racami”

Creating a transactional communication today requires many process steps, numerous technologies, and some serious expertise to successfully create and distribute the message. In many cases, the number and types of technologies involved in moving from data to delivery result in silos, which makes it difficult to track and manage communications throughout their lifecycles. From composition to print production or electronic creation to distribution, the technologies utilized do not always speak or integrate with each other; requiring lines of business, marketing, experience managers, and other key stakeholders to log in and out of multiple systems or reach out to process owners to find out the status of their documents.

Unfortunately, this has been an increasingly complicated problem for organizations in all verticals, forcing them continue to look for viable solutions to overcome their inadequate integration dilemmas. They have made numerous attempts to solve it, from adding dashboards to almost every type of production software utilized in document creation - especially composition and CCM solutions - as well as the increasing interest and investment in solutions like Print MIS and ERP solutions for transactional document management. However, many have fallen short either through lack of complete implementation, missing features necessary for end-to-end management, or not considering all production steps involved in creating and distributing today’s communications.

This challenge has left many enterprises who are in the process of overhauling their communication infrastructures to seek a standalone solution that not only provides transparency to the entire communication lifecycle, but also integrates with every solution necessary for successful management, production, and distribution of these communications in today’s omni-channel world. Enter Racami’s Alchem-e™ solution.

Racami's Alchem-e solution serves as much more than a workflow management dashboard. At its fullest, it serves as an orchestration layer, integrating with composition engines, analytics tools, workflow automation, ADF, electronic distribution systems, archives, storefronts, and much, much more to provide status, share information, and execute on certain production requirements based on workflows created with its built-in workflow builder. Enabling production staff to set up automated processing on documents from transforms to document accessibility and electronic distribution in addition to print production management.

CrawfordTech and Racami have recently announced a strategic partnership to address the challenges that enterprises encounter when it comes to monitoring communication creation, production, and delivery. Enabling production operations, marketing personnel, lines of business, compliance, and more to be able to track, manage, and monitor their communication processing no matter what step of the workflow it might be in; including print production as well as electronic delivery and archive distribution.

As part of this partnership, CrawfordTech will provide an enterprise sales channel for Racami’s Alchem-e solution suite which includes the Customer Information System (CIS™), ADF Workflow engine, and related Managed Services. Racami will provide an enterprise sales channel for Crawford’s solutions for output management, archive management, document accessibility, and enterprise content management.

To learn more about this solution join us April 19th at 1p ET, for Managing your Workflow with Crawford Technologies and Racami. Our experts will discuss the critical factors that need to be considered, how our solutions can be customized and integrated with existing processes, and will review best practices for workflow automation. We will conclude with a demonstration of Racami CIS.

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