For the visually impaired and print disabled, the ability to access transactional documents like bills, statements and invoices means greater independence and a greater quality of life. Over 21 million North Americans having visual impairment, and many more are otherwise print disabled. Governments and corporations alike are seeking to eliminate the barriers in information accessibility and serve this important and growing customer base.
What is Visual Impairment and Print Disability?
According to a study sponsored by the National Eye Institute, blindness or low vision affects 3.3 million Americans over the age of 40. Financial independence for the vision disabled has improved dramatically in recent years, and statistics indicate that 1 in 28 of your customers live with some sort of visual impairment. CrawfordTech’s innovative Document Accessibility Services help you serve the needs of this growing customer population.
In addition, there are a significant number of consumers that are challenged in other ways by cognitive, physical or language barriers. This demographicof print-disabled consumers is also addressed by a solid alternate format strategy.
What are the Regulatory Imperatives?
A number of Federal laws mandate that companies and government agencies make information accessible to people with print disabilities by delivering alternate formats. Here are just a few:
As a result, organizations are at increasing risk of litigation and federal sanctions without a clearly defined process to provide transactional customer communications in alternate formats such as Braille, Large Print, Audio and E-text. And beyond the raft of regulatory requirements, many organizations now recognize that this significant demographic is largely underserved.
CrawfordTech’s DAS provides an innovative and cost-effective solution through our New York-based facilities. Our proven expertise in transactional document production, our award-winning software, and our experience in producing alternate format documents for the visually impaired and print disabled make us an industry leader and a trusted resource for companies and organizations of all sizes and from all industries.
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