Compliance In Canada
Alternate Format Compliance in CanadaThe numbers of customers that can potentially require alternate format bills, statements and other transactional communications is staggering. According to the Canadian National Institute for the Blind's 2008-2009 Annual Review, approximately 836,000 Canadians live with blindness or vision loss. That number continues to grow as the baby boomers age. In addition, estimates are that one in six Canadians suffers from dyslexia.This includes people from a range of socio-economic backgrounds. As well, over 1,000,000 Canadians are functionally illiterate, meaning that they have serious problems dealing with printed materials. These print disabled individuals can also require alternate formats. Below is information regarding the pertinent acts and statutes in Canada regarding accessibility to information as it applies to bills, statements and other transactional customer communications for visually impaired and print disabled customers. Canadian Charter of Rights and FreedomsSection 15, subsection 1 of the Canadian Charter of Rights and Freedoms dictates that all individuals are to have the benefit of services regardless of race, national or ethnic origin, colour, religion, sex, age, or mental or physical disability. Access to Information ActThe Access to Information Act specifically addresses issues regarding the access to relevant information for Canadians with disabilities Ontarians with Disabilities ActFor Ontarians with disabilities, this act provides protection for a range of accessibility issues, including the access to services and information. Personal Information Protection and Electronic Documents Act (PIPEDA)This act protects the privacy of individuals with respect to personal information about themselves held by a government institution. To provide individuals with a right of access to that information, it specifically includes provisions to provide formats that allow a person with a sensory disability to read or listen to the personal information. Contact us now using the form below: |
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Find out how TELUS are using Document Accessibility from Crawford Technologies.
Transactional Document Experience is the difference
CrawfordTech is uniquely positioned to deliver on timeliness and quality SLAs.for Alternate Formats, as it is the the only Alternate Formats service provider in North America that::
- Has implemented an Automated Document Factory (ADF) to ensure the highest production quality standards and, due to it’s real time production tracking capabilities, assurance of on-time delivery.
- Applies ink barcodes and visually readable information onto Braille statements ensuring the highest level of quality control and the lowest risk of privacy breaches.
- Applies ink addresses onto the first page of Braille statements ensuring the lowest risk to privacy breaches due to the misapplication of manually applied labels.
- Has the ability to automatically extract the customer statements that require conversion to alternate formats from a complete customer billing statement print file.
- Can automatically apply postal barcodes to the mailings, enabling our clients to validate delivery to visually impaired and print disabled customers.