Compliance
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The numbers of customers that can potentially require alternate format bills, statements and other transactional communications is staggering. According to the American Foundation for the Blind (AFB), approximately 21 million Americans are visually impaired. That number continues to grow as the baby boomers age. In addition, estimates are that up to 20% of the population suffers from some form of dyslexia. This includes people from a range of socp-economic backgrounds. As well, approximately 14% of adults in the U.S.A are functionally illiterate.These print disabled individuals can also require alternate formats. Click here for information regarding the pertinent acts and statutes in the U.S.A regarding accessibility to information as it applies to bills, statements and other transactional customer communications for visually impaired and print disabled customers. Click here for information regarding the pertinent acts and statutes in Canada regarding accessibility to information as it applies to bills, statements and other transactional customer communications for visually impaired and print disabled customers. Contact us now using the form below: |
Read our Latest Case Study
Find out how TELUS are using Document Accessibility from Crawford Technologies.
Transactional Document Experience is the difference
CrawfordTech is uniquely positioned to deliver on timeliness and quality SLAs.for Alternate Formats, as it is the the only Alternate Formats service provider in North America that::
- Has implemented an Automated Document Factory (ADF) to ensure the highest production quality standards and, due to it’s real time production tracking capabilities, assurance of on-time delivery.
- Applies ink barcodes and visually readable information onto Braille statements ensuring the highest level of quality control and the lowest risk of privacy breaches.
- Applies ink addresses onto the first page of Braille statements ensuring the lowest risk to privacy breaches due to the misapplication of manually applied labels.
- Has the ability to automatically extract the customer statements that require conversion to alternate formats from a complete customer billing statement print file.
- Can automatically apply postal barcodes to the mailings, enabling our clients to validate delivery to visually impaired and print disabled customers.