PRO Channel Manager

PRO Channel Manager

PRO Channel Manager (PCM) is a flexible, standalone solution for managing and storing your customer’s unique preferences for receiving documents and communications. The move to paperless has gone above and beyond print versus electronic. With PRO Channel, any channel available within your organization can be enabled for recording customer preferences to receive a specific communication or document in that way. Whether you want to communicate using e-mail or text, online or in social media, or simply with traditional print and mail, PRO Channel Manager gives you the choices and the control you need to make the most of multi-channel communications.

PRO Channel Manager Advantages

  • Communicate in any format; electronic, print, mobile, online, and in ADA accessibility formats
  • Increase the adoption of paperless delivery
  • Transform and redirect documents in to multiple channels
  • Flexible customization via open architecture APIs
  • Integrate with electronic document delivery systems, Biller Direct sites, and any 3rd party consolidator
  • Cost effective implementation and low TCO
  • Integrate with other CrawfordTech tools for complete communication management and delivery

With multi-channel documents it’s all about meeting your customer’s expectations, and PRO Channel Manager makes it easy. Our industry-leading advanced customer preference management tool is built upon decades of CrawfordTech workflow control experience and offers the flexibility to integrate and manage preferences to any delivery channel available.

We're here to help you

We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

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Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

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At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.

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We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

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CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers.  Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.

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Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.

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CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.