Workflow Management with Alchem-e
The Alchem-e TM Command and Control Dashboard
Alchem-e provides customers with a configurable and easy-to-use web-based workflow management system that supports every step of their Customer Communications Management environment, from document composition through delivery, no matter the channel. Tightly integrated with CrawfordTech solutions, customers can automatically monitor, automate, and manage all of their output processes, viewing real-time status and SLA information at any step in the workflow.
Customizable metrics provide quick and consolidated views into specific key performance indicators such as operational processes, omni-channel distribution, service level performance, sales and financial performance and more. The data held within the system can be easily customized and scheduled to provide the reporting you need to run your business.
Setting up your workflows couldn’t be easier with an attractive drag-and-drop interface that allows you to design and define automated workflows based on the equipment, software and processes that are unique to your production environment.
With total control over all aspects of your workflows, you can benefit from the efficiencies gained from automating your production processes, while allowing operators to view, approve, hold or reject an entire job or specific records within a job.
Extend and augment production capabilities, including:
- Adding dynamic messaging
- Whitespace management
- ECM integration
- Proof and approve
- Document security management
Available 24/7/365, the dashboard gives you a real-time web view of your production workflows, allowing you to know what’s going on and pro-actively address any issues that might arise. A view of each job within your operation is automatically logged and updated, with detailed information on who it came from, where it is in the workflow, when it’s due, and other critical data points. This visibility can also be extended to your clients by providing them with secure access to a dashboard that shows their own workloads.
Automate and manage all workflow processes, including:
- Process automation
- User based dashboard access
- Automated reprints
- Job and piece level tracking
- Postal usage/escrow
- Service level agreement management
- Preference management
- Custom real-time and scheduled reporting
Powerful Dashboard Offers Many Capabilities
Alchem-e components are available as integrated modules with CrawfordTech’s solutions and can be hosted in the cloud or on premises. Integrations and connections, based on fully customizable web services, support integration with third party products and services, and include out-of-the box integrations with well-known industry solutions for finishing, multi-channel output, payment, shipping, print production equipment, reporting, and CRM.
Enhance Alchem-e with these Additions
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We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.
Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.
At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.
We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.
CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers. Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.
Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.
CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.