Resources

Webinars

Automating Accessible Document Tagging

You undoubtedly know that it’s important that the accessible documents you create meet required industry and legislative standards. You also understand that different clients require different formats, and that you need to provide the …
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Product Spotlights

PRO Archiver for Documentum

Customer communications archiving and e-presentment integrated with Documentum.
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Success Stories

A Print Services Organization Automates Production

This provider need to accept multiple print file formats and adopt them to their document factory, outputting to print, archiving, and e-presentment. The high-performance workflow improved processing times by as much as 1000% .
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Success Stories

High Quality Support Helps a Print Provider

This organization had trouble delivering documents to their larger clients because of poor support from their CCM software vendor.
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Success Stories

Profitable Migration to Inkjet Production

A growing print service provider needed to revamp their workflows when migrating from laser printers to several high-speed color inkjet presses in order to gain efficiencies and take advantage of the features of their new presses.
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Success Stories

Telus Provides Accessible Communications in Multiple Formats

To be in compliance with current regulations, this telecommunications firm needed to provide customers with bills in braille, large print, eText and audio within a 72 hour SLA.
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Success Stories

HOV Services Manages Legacy Applications

In order to support multiple print file formats and provide online proofs to customers, HOV Services automatically converted, combined and reengineered incoming jobs.
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Success Stories

An Energy Provider Migrates Its ECM Systems

A company needed to reduce costs and complexity by consolidating 12 document archive systems containing over 500 million documents, including a legacy ASG Mobius solution, into one ECM system.
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Product Spotlights

PRO Meta

High speed conversion of DJDE, LCDS and Xerox Metacode to various output formats.
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Success Stories

Meeting Regulatory Compliance in Banking

This company needed to demonstrate their compliance with regulations by providing a comprehensive analysis of its previous 10 years of customer credit card statements, proving that they had charged customers fair prices.
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Success Stories

The Economical Insurance Group Improves Service and Saves Money

An insurance company saved money and improved customer service by converting documents stored in their ECM repository to PDF for online viewing by brokers and customers.
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Product Spotlights

PRO PCL

Fast and reliable conversion of PCL to a wide range of output formats.
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Product Spotlights

PRO PDF

Convert PDF to virtually any output formats, optimize existing PDF files, or prepare content for archiving.
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Success Stories

Managing and Streamlining the FDA Approval Process

By eliminating output bottlenecks, and reducing the time spent in assembling information packets, this life sciences firm was able to speed up the time to deliver information packets to the FDA, improving time to market for new pharmaceuticals.
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Product Spotlights

Manage Customer Preferences Across Communication Channels

This Madison Advisors white paper discusses the importance of managing customer communication preferences across all delivery channels.
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Success Stories

Centrica British Gas

With over 200,000 calls each week, this large utility company wanted their CSRs to have instant access to customer bills and documents.
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Whitepapers & Reports

Manage Customer Preferences Across Communication Channels

Madison Advisors takes a look at the importance of managing increasingly granular customer channel preferences.
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Videos

AFP Technical Series: Introduction to AFP

This video provides an overview and demonstration of converting AFP to PDF.
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Product Spotlights

PRO PS

Fast and reliable conversion of PostScript® to a wide range of output formats.
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Success Stories

Accessible Student Loans

A state agency need to be in compliance with Department of Education regulations by providing student loan documents in Accessible PDF format.
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Webinars

Automating Accessible Document Tagging

CrawfordTech’s PRO Designer family of Graphical User Interface (GUI) products provide an easy to use interface to configure document transforms and reengineering applications. In this informative webinar, Aimée Ubbink, CrawfordTech Document …
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Product Spotlights

PRO Viewer

View production print streams, including AFP, Metacode, PCL and PDF.
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Product Spotlights

PRO Concatenator

Improve workflow and reduce costs by concatenating, merging, commingling and/or re-sequencing selected files.
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Product Spotlights

Redaction Express

Add redaction capabilities and automatically redact sensitive and private information.
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Success Stories

A Large Print Service Provider Optimizes PDF Files

This organization needed to fix poor quality PDF files that were slowing processing and printing. They realized a 2000% increase in throughput by normalizing and optimizing PDFs.
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Product Spotlights

Riptide Data Formatter

Enhance functionality of ECM systems and add watermarks, graphic insertions and overlays, formatting, and more.
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Success Stories

Resource Integrated Supports Alternate Formats

To be in regulatory compliance, this company needed to provide customers with contracts in braille, large print, eText and audio within a 72 hour SLA.
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Product Spotlights

ECM Brochure

An overview of the capabilities and benefits of CrawfordTech ECM solutions
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Product Spotlights

PRO Archiver

Universal print-stream archiving across industries, business applications, print formats and document types.
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Product Spotlights

Signed PDF

Enhance document security by automatically applying a digital signature to PDF output.
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Success Stories

Online Delivery of Credit Card Statements

This organization achieved 125% ROI by providing secure online access from a CMOD repository for customers to view statements and pay bills.
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Product Spotlights

Document Workflow

Automate the movement, processing, transformation and enhancement of transactional customer communications Open platform with flexible configuration and integration options Easy to build customized workflows
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Success Stories

IF Insurance Consolidates Archives

This large insurance company needed to decommission consolidate multiple CCM archive systems to reduce IT costs and improve customer service.
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Success Stories

A Financial Services Firm Upgrades and Consolidates

This firm wanted to efficiently store over 250 report types and over one billion CCM documents in their ECM system, providing access to staff via secure online portals.
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Success Stories

A Large Bank Ensures Compliance & Improves the Customer Experience

This firm wanted to efficiently store over 250 report types and over one billion customer communication documents in their ECM system, providing access to staff via secure online portals.
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Success Stories

GIP Reduces Costs and Expands Services

This managed services provider wanted to reduce costs by eliminating printing, creating files for electronic distribution and viewing while archiving them in PDF/A.
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Product Spotlights

Voiceye Instructions

The easiest method for making paper documents accessible Add Voiceye barcodes to documents with a Microsoft Word plugin Ideal for marketing material, booklets and other static documents
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Success Stories

An Australian Print Service Provider Incorporates Transpromo Marketing

An organization wanted to offer their customers additional value by automatically inserting marketing messages on credit card statements, replacing unused white space.
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Success Stories

A Brokerage Firm Solves Production Problems

This firm needed to automate and batch their output for their print service provider to print over 300,000 individual PCL print files each night.
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Success Stories

Content Critical Implements an Automated Workflow

This service provider needed to automate the processing of print files in AFP, PCL and PostScript in their document factory, feeding their output devices and a secure customer facing web portal.
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Success Stories

A Financial Solutions Provider Automates Their Workflow

This organization wanted to be more efficient by integrating and automating postal optimization to streamline document processing.
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Success Stories

A Shipping Company Automates Communications

This company wanted to improve cash flow by automating invoice creation and delivery.
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Product Spotlights

Bank Statement with Voiceye Barcode

This is an example of what a bank statement with a Voiceye barcode could look like.
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Success Stories

Canada Post Delivers Accessible Documents

To be in compliance with current regulations, this customer needed to create thousands of documents on a daily basis to Accessible PDF statements for pensioners.
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Success Stories

An Insurance Company goes Online

This company needed to improve customer communications by moving documents to color printers and putting them online via a secure web portal.
Read Story
Webinars

How to be Effective and Efficient when Managing Customer Channel Preferences

One of the challenges faced by businesses in all markets today is how to deliver communications in the formats their customers prefer. Consumers have increasingly demanding expectations – some want email or a secure website, others prefer …
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Success Stories

Eliminate Bottlenecks with Riptide

A hospital wanted to be more efficient and improve their cash flow by completing patient charts faster and streamlining the assembly of documents needed for billing to be completed in a timely fashion.
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Success Stories

An Energy Company Automates Reprints

Customer service needed a way to easily reprint bills requested from customers and saved well over $1 Million per year by eliminating manual processes.
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Success Stories

The Microdynamics Group Maximizes Postal Discounts

This company needed to add Intelligent Mail barcodes (IMb) to preformatted print files in order to maintain postal discounts.
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Success Stories

A Large Bank Goes Digital

This large Asian based bank wanted to move their mainframe generated reports in multiple legacy formats from paper to a digital archive system to be accessed by staff and archived on a daily and monthly basis.
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Success Stories

A Financial Services Company Upgrades and Consolidates

This company needed to efficiently store their reports and customer communications documents in their new ECM system.
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Success Stories

Information Management with Documentum

This company needed to automatically select, classify, index and archive files from their AS/400 system.
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Product Spotlights

Rendition Engine Replacement for FileNet

Transform Microsoft Office documents stored in IBM FileNet Content Manager into PDF and HTML.
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Success Stories

Société Générale Leverages Electronic Archiving

A large European bank needed to archive high volumes of statements and structured data in compliance with European Union VAT regulations, connecting 60 applications to a single unified system, while providing users with secure online portals.
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Success Stories

A Financial Services Company Streamlines Production and Increases Profits

This organization modernized and streamlined their document production processes over multiple print centers, standardizing and consolidating workflows that produced well over 1 million documents per month.
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Success Stories

A Merger Drives Efficiencies

When two companies merged, they needed to standardize and consolidate on one print architecture quickly and affordably. The solution allowed them to realize a sizeable savings, delivering ROI in less than a year.
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Success Stories

An Organization Consolidates Archives

A large organization needed to migrate and consolidate five years of information with 30 types of customer communications stored in four existing archives.
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Success Stories

Unity Media Improves Customer Service and Provides Online Access

As their business grew, Unity Media needed to capture and archive customer bills and other documents for use by CSRs and online customers.
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Success Stories

A Service Provider Expands Production Capabilities

A services provider needed to reengineer print files and automate their workflow when they added full color inkjet presses, increasing profits and saving more than 80% in configuration time.
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Success Stories

More Efficient Case Management and Distribution

A police department needed to automate document handing in IBM FileNet Content Manager, streamlining and eliminating the labor-intensive processes of collating, printing and tracking documents from multiple departments.
Read Story
Webinars

Testing Accessible Documents

How can you be sure that the accessible documents you provide to internal and external clients meet the required industry and legislative standards? ‘Testing Accessible Documents’ will cover the following key areas: How to ensure the …
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Success Stories

A European Bank Saves Money and Trees

A bank wanted to reduce the amount of documents mailed to their customers, demonstrate environmental stewardship by reducing paper, and enhance customer service by providing online access.
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Success Stories

Enhanced Customer Communications

A company automated and consolidated customer communications, and combined disparate documents into single packages.
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Success Stories

Distributed Content and Case Management

To reduce the administrative costs of case management and claims processing, an insurance company automated the assembly and delivery of documents in disparate formats.
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Success Stories

Saga Insurance Achieves Regulatory Compliance

A large U.K. based insurance company wanted to improve customer service by providing access to 80 million documents through a secure online portal integrated with their archive and CRM system.
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Success Stories

Dominion of Canada Improves Customer Service

To better support their brokers, and save on paper, print and mailing costs, Dominion of Canada needed to provide documents to brokers digitally by converting legacy files stored in their IBM Filenet repository.
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Success Stories

Canada Post Integrates New Printer Technology

When Canada Post replaced seven printers, they needed to support multiple input formats, including legacy formats to standardize and automate the output of 245 million impressions per year.
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Success Stories

A Global Brand Goes Digital

A company with multiple locations needed to capture and archive invoices and other documents for use by employees in various departments.
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Success Stories

Improved Client Communications

In order to facilitate communications between multiple sites within regulatory guidelines, this company wanted to assemble numerous disparate documents into packets for delivery.
Read Story
Product Spotlights

Riptide Conversion Services for CMOD

Transform documents stored in IBM CMOD into PDF and HTML for e-Presentment.
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Whitepapers & Reports

The Opportunity at the Nexus of Content, Data and Output Management

In this white paper we look at how organizations today must use information in new and more profitable ways, extending the value and impact beyond isolated technologies and siloed processes to transform business workflows.
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Whitepapers & Reports

Accessible Documents — Pre and Post Composition Workflow Considerations

In this white paper, we discuss the pros and cons of creating accessible documents during the composition process vs. post composition
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Product Spotlights

PRO Archiver for Alfresco

Customer communications archiving and e-presentment integrated with Alfresco.
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Whitepapers & Reports

Automated Document Factories in a Multi-Channel Environment

The first of a three part series, this white paper takes a look at automated document factories and reviews what providers should look for when considering an ADF.
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Whitepapers & Reports

Why Invest in an Automated Document Factory?

In this second white paper of a three part series, we discuss why you might want to consider an ADF, and how one can help your business.
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Whitepapers & Reports

Who Needs an Automated Document Factory?

In this third and final part of our series, we discuss what the benefits of an ADF can be, and provide recommendations for making a decision.
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Product Spotlights

PRO AFP

Fast and reliable conversion of AFP to a wide range of output formats.
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Product Spotlights

PRO Archiver for InfoArchive

Streamline the process of migrating, configuring and operating customer communication archives Integrated with OpenText InfoArchive Support for all standard formats Archive in original format or automatically convert to PDF/A
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Videos

AFP Technical Series: Know your OCA

This video takes a deeper look at the comprehensive set of standards which define AFP. We examine the overall structure of an AFP file, show you how to find specific values within it, and help you understand the output that is produced.
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Product Spotlights

Accessibility Express

Document accessibility made easy for print and digital formats.
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Webinars

Ensuring Your CCM Archive is Compliant

Business information is growing exponentially, with experts predicting that many enterprise archives will soon be measured in zettabytes – or one billion terabytes - of largely unstructured data. The volume and complexity of information has …
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Product Spotlights

Print Stream Transformations

Flexible, fast and accurate print stream conversions with support for all standard input and output formats.
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Whitepapers & Reports

Document Security in the Digital World

Although PDF has become the industry standard for electronic communications, document integrity and security can be a challenge. In this white paper, we discuss what can be done to enhance the security of digital documents.
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Product Spotlights

Auto Tagger for Accessibility

Automatically tag and convert documents to Accessible PDF Support for wide range of unstructured communications – marketing material, letters, books and more Save money and be in compliance
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Webinars

The Journey to Accessible Documents: A Look at Pitfalls and Best Practices

Join us as we discuss our experiences in implementing accessible documents. As there are so many regulations, personal and confidential documents need to be made accessible so organizations meet their compliance and anti-discriminatory …
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Product Spotlights

PRO Transform Plus for Accessible PDF

Automated conversion of documents and print streams to Accessible PDF (PDF/UA and WCAG 2.0).
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Product Spotlights

Sunrise

Content services API for ECM repositories.
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Product Spotlights

Operations Express

Reengineer and manipulate existing print streams and automate print and mail processing for increased efficiency.
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Videos

AFP to PDF Conversion

This video provides and overview and demonstration of converting AFP to PDF.
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Whitepapers & Reports

Enterprise Content Management Output Management

This white paper examines the role of output from an ECM system, and discusses the importance of facilitating output for internal and external communications.
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Product Spotlights

Voiceye Maker for Operations Express

Make printed documents accessible by automatically adding special 2D barcodes.
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Product Spotlights

Riptide®

Collect, package, and output content from Enterprise Content Management systems.
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Product Spotlights

PRO InkJet Express

Quickly implement or migrate workflows for inkjet presses.
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Videos

AFP Indexing

In this video, we'll review how to get index information from AFP for an archive or document management system.
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Webinars

Document Accessibility 101

We'll discuss current and upcoming legislation and how to take your print description language (PDL) and transform them into an accessible format in your print workflow. We will further discuss how your documents can be converted into …
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Whitepapers & Reports

Shedding Light on Dark Data

We take a look at the potential value of dark data, and discuss how you can retrieve and analyze customer communications to boost business intelligence and improve information governance.
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Product Spotlights

PRO Production Manager

End-to-end workflow design, management and reporting architected for maximum flexibility.
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Videos

Optimizing Archive Storage

This video discusses the storage of AFP in dynamic document archive format, enabling reduced storage while preserving the data.
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Product Spotlights

PRO Reprint Server

Automated reprints from ECM repositories Create workflows for variety of reprint document scenarios Flexible document processing options Integrated with ECM archive databases
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Webinars

Monitoring Your Workflow with Crawford Technologies and Racami

You know how vital an automated workflow is in streamlining processes and improving your bottom line. The reality is that achieving true “automation” relies on many factors, and almost always involves connecting to hardware and software …
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Whitepapers & Reports

Migrating Customer Communication Archives

In this white paper, we discuss the factors that should be considered when migrating your archive, how to make content management systems be more agile and effective, and review best practices for archive migrations.
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Product Spotlights

Document Accessibility Services

One-stop shop for document accessibility services at secure facility with PCI-DSS and SOC 2 certifications.
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Webinars

What you Need to Know About Document Accessibility

In 2016, US ADA Title III lawsuits increased by 37%. Being in compliance with global regulations governing document accessibility is more important than ever, particularly with evolving legislation and increased enforcement of existing …
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Product Spotlights

Dark Data Feeder

Automatically extract valuable content from documents in ECM repositories.
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Product Spotlights

PRO Preference Manager

Intelligent preference management for customer communications.
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Videos

Document Retrieval from Optimized Archive Storage

This video will show how to use storage and the index file to retrieve and create a PDF file on demand.
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Whitepapers & Reports

Master ONE – the CrawfordTech Accessibility Architecture

With our MasterOne architecture, underlying all of CrawfordTech's accessibility solutions, we make it easier than ever to provide accessible documents since a single set-up will support all accessible formats. This white paper explains how it works a
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Product Spotlights

PRO Transform Plus for Accessible HTML5

Easily create Accessible HTML5 for ePresentment, with support for all standard input formats.
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Videos

20th Anniversary Video

Created to celebrate our 20th anniversary in 2015, this video provides an overview of the company, our people, and our accomplishments.
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Webinars

Section 508 Refresh – What you need to know to be in compliance for Electronic Accessible Documents

The final rule for the Section 508 Refresh (also known as the Section 508 NPRM) has been completed earlier this month, January 2017 and will be made effective 60 days from January 9th, 2017. If you do business with the …
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Product Spotlights

PRO Office

Convert Microsoft® Office documents to PDF for archiving, printing and emailing.
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Product Spotlights

PRO Designer Product Family

Powerful and easy-to-use graphical interface to index, transform and reengineer documents.
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Whitepapers & Reports

Ensure your Customer Communications are Accessible and Understandable: Understanding Accessible PDF

In this white paper we review the Accessible PDF format, and discuss benefits of providing this format as well as the underlying setup.
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Videos

World’s Greatest

“World’s Greatest!…” is a fast- paced tour featuring behind the scenes footage and interviews with some of the most amazing and unique companies, products, people, and travel destinations that the world has to offer!
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Product Spotlights

Voiceye Maker Plugin for MS Word

Make Microsoft® Word based documents accessible by adding Voiceye barcodes.
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Webinars

Save Money and Get More From the USPS

Though communicating on paper is extremely effective, sending documents through the mail will always be more expensive than emails, texts, or tweets. That is a problem for many organizations. To compete with those other channels, mailers must …
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Whitepapers & Reports

Document Quality Assurance Solutions

There are many challenges in achieving efficient automated quality assurance testing for Customer Customer Communications Management software. In this white paper, we outline the numerous factors that must be considered.
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Videos

CrawfordTech Core Values

Created for our 20th anniversary in 2015, this video defines what our core values as a company are.
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Product Spotlights

MasterONE Architecture

Underlying architecture to simplify document accessibility.
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Webinars

Accessibility On Demand in Archiving

Electronic archives hold a wealth of digital content. Billions to millions of documents are stored. Transaction documents and system generated correspondence are stored and managed for eDelivery and reprinting. What happens when documents need …
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Product Spotlights

PRO Dynamic Document Archive

Archive and retrieve transactional customer communications Store in native format, and present in a variety of formats Compression of up to 90% Easily integrate with any archive or ECM system
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Product Spotlights

Alchem-e™ Workflow Management Platform

Create and monitor automated production workflows.
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Whitepapers & Reports

Customer Communications Archiving: The Time is Right to Leverage Next-Generation Solutions

In this white paper, we look at next-generation solutions for archiving, and discuss how deploying a modern approach can minimize the use of paper through digital technologies, formats and standards.
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Whitepapers & Reports

Meeting Business and Customer Needs in the Digital Enterprise

In this white paper, we review how you can transform your business into a more agile, responsive and effective organization. We include recommendations along with summaries of real-life customer stories.
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Videos

Making Paper Documents Accessible

With Voiceye for Operations Express or Voiceye for MS Word, it's easy to make paper documents accessible. This Newswatch special talks about the benefits of Voiceye and shows how it can be used in real-life.
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Webinars

Modern CCM Archive

The modern CCM is not just for storage and compliance with retention regulations! It allows you to automatically transform content into specific formats requested by your customers, deliver accessible documents for the growing population of …
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Whitepapers & Reports

Document Data Mining: An Untapped Vein of Value

This white paper describes how the data in your documents and your archives can help you be more productive and to offer valuable services to your customers.
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Videos

CrawfordTech and British Gas

Learn how British Gas worked with CrawfordTech to reduce costs and improve customer service.
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Webinars

Accessible Documents – At Composition or Post Composition

Many organizations ask, “What is the best way to create high volume, Accessible PDFs of my invoices, statements and other documents that will allow our organization to be compliant with accessibility laws and regulations?” Is it better to …
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Whitepapers & Reports

Document Re-engineering – Can you Survive Without it?

This paper outlines 10 ways that document reengineering can increase productivity, automate processes, save money, and give you easy tools to deliver more value to your customers.
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Videos

Document Accessibility Made Easy with MasterONE

Learn how CrawfordTech's MasterONE, our ground-breaking architecture for accessible documents, makes it easier than ever to offer documents in all accessible formats.
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Webinars

Best Practice in Archive Migration

Accessing customer information such as bills, statements and policy information from legacy archives can be inefficient and expensive. However, by moving customer communications archives to modern web enabled platforms, organizations can take …
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Whitepapers & Reports

Migrating to Inkjet – What you Need to Know

his white paper takes a closer look at the many factors to consider when moving to Inkjet equipment, and provides specific recommendations and guidelines for ensuring a smooth migration.
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Product Spotlights

PRO Workflow Family

Open platform to automate and integrate the processing, transform and enhancement of customer communications.
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Webinars

Everything You Need to Know About Automated Inkjet Production

There are many pieces to the puzzle when considering investing in an inkjet press. We all know that it’s important to consider your operations, your staff, and your customers, so that you’re prepared for your new press. But what about …
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Whitepapers & Reports

Making Paper Accessible

Learn more about accessible document formats, and how you can make paper accessible in this white paper.
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Webinars

Accessibility and Usability

Document accessibility is more than just providing the right format. Join us for a webinar on Usability vs. Accessibility. We’ll discuss the differences between them, how important it is to look at the bigger picture, and will review the …
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Whitepapers & Reports

The Missing Ingredient – Capturing the Value of Production Inkjet

This white paper offers strategies and best practices when migrating to inkjet that will result in increased profits and delivery more to your customers.
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Webinars

Testing Accessible Documents

How can you be sure that the accessible documents you provide to internal and external customers meet the required industry and legislative standards? ‘Testing Accessible Documents’ will cover the following key areas: How to ensure the …
Watch Now
Webinars

Automating Inkjet Workflows

Making the investment in inkjet equipment is compelling, but is just one piece of a bigger picture. Your production workflow needs to be inkjet-centric so that you can leverage the many capabilities inkjet presses offer. How can you? - Replace …
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Webinars

Making Static Documents Accessible for Your Office

Now documents like brochures, reports, forms and letters can be made accessible. Taking this further, the barcode can be used on your printed documents, allowing a user to scan the barcode to enable accessible access via the smartphone’s …
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Whitepapers & Reports

Customer Communications Archiving Trends

In this white paper, developed with aiim®, looks at organizational, business process, and technology problems associated with customer correspondence archiving, and provides recommendations on how to evaluate and proceed with investments in digital
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Webinars

Webinar 5

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