For the visually impaired, the ability to access their bills, statements and other transactional documents means greater independence. With over 21 million North Americans having profound visual impairment, governments and corporations alike are seeking to eliminate the barriers in providing reasonable accommodation for information accessibility.

Considerable settlements have been granted in the courts for companies not in compliance with the relevant laws. These statutes include section 508 of the Rehabilitation Act of 1973, Title III of the Americans with Disabilities Act (ADA) of 1990, and Section 255 of the Telecommunications Act of 1996.

To grant reasonable accommodation, ensure legal compliance and support  forward-thinking corporate initiatives, Crawford Technologies provides an industry-leading solution for the delivery of billing statements and other transactional documents for visually impaired customers in alternate formats. 

From our New York-based facility, Crawford Technologies’ Document Accessibility Services (DAS) delivers alternate format billing statements (English, Spanish and French) in Braille, Large Print, Audio and E-text in a timely, accurate and secure manner for visually impaired customers. Retail banks, wealth management companies, credit card issuers, utilities and telecommunications companies, as well as government organizations, benefit from the option of outsourcing these specialized alternate format customer communications. You can also find more information on our W3C compliant website www.altformats.com

How can we help you comply with legislation and serve your visually impaired customers?

• Braille - The tactile reading system is used by blind individuals to gain access to the printed word. CrawfordTech is able to transcribe your billing statements and provide these documents in Grade 1 and Grade 2 Braille.
• Large Print - Low vision and print disabled clients will utilize this format to ensure that the billing statements are easily read. By reformatting and enlarging the text, clients are able to access their personal and confidential information independently.
• Audio - For clients who are auditory dependant, audio provides clear and precise information about their billing statements on CD in CD audio and mp3.
• E-text - Required for screen reader applications, this format is utilized by a growing number of blind and low vision individuals. E-text solutions meet the demand for electronic information and paperless communications.

View the DAS data sheet here .

Contact us for more information about CrawfordTech’s Alternate Format solutions or call toll free at 1-866-679-0864.