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Accessible Document Solutions and Services

Accessible Customer Communications including Braille, Large Print, PDF/UA and WCAG Compliant Statements and Transactional Documents

For ISO-compliant accessibility using PDF, learn more about the announcement of our ISO compliant PRO Transform Plus for PDF/UA.

Concerned about Accessibility for Ontarians with Disabilities Act (AODA) and AODA printing? Click the link to find out more...

Crawford Technologies offer a range of Document Accessibility Services, such as Braille printing services, large-print documents and conversion to PDF/UA, audio and eText.

For the visually impaired and for others, the ability to access their bills, statements and other transactional documents means greater independence. With over 21 million North Americans having profound visual impairment, governments and corporations alike are seeking to eliminate the barriers in providing reasonable accommodation for information accessibility.

Considerable settlements have been granted in the courts for companies not in compliance with the relevant laws. These statutes include section 508 of the Rehabilitation Act of 1973, Title III of the Americans with Disabilities Act (ADA) of 1990, Section 255 of the Telecommunications Act of 1996 and Accessibility for Ontarians with Disabilities Act of 2005.

To grant reasonable accommodation, ensure legal compliance and support forward-thinking corporate initiatives, Crawford Technologies provides an industry-leading solution for the delivery of billing statements and other transactional documents for visually impaired customers in alternate formats.

From our New York-based facility, Crawford Technologies’ Document Accessibility Services (DAS) delivers alternate format billing statements (English, Spanish and French) in Braille, Large Print, Audio and E-text in a timely, accurate and secure manner for visually impaired customers. Retail banks, wealth management companies, credit card issuers, utilities and telecommunications companies, as well as government organizations, benefit from the option of outsourcing these specialized alternate format customer communications.

How can we help you comply with legislation and help you better serve your visually impaired customers?


  • Braille - The tactile reading system is used by blind individuals to gain access to the printed word. CrawfordTech is able to transcribe your billing statements and provide these documents in Grade 1 and Grade 2 Braille. Read our Braille printing services page for more details..
  • Large Print - Low vision and print disabled clients will utilize this format to ensure that the billing statements are easily read. By reformatting and enlarging the text, clients are able to access their personal and confidential information independently.
  • PDF/UA - The only ISO designated and WCAG compliant format for accessible PDF. Read our PRO Transform Plus for PDF/UA for more information. 
  • Audio - For clients who are auditory dependent, audio provides clear and precise information about their billing statements on CD in CD audio and mp3.
  • E-text - Required for screen reader applications, this format is utilized by a growing number of blind and low vision individuals. E-text solutions meet the demand for electronic information and paperless communications.


We take care of it all – We will create any of these formats for your customers on your behalf. Using world-class Automated Document Factory methods we quantify, measure, reconcile, control and report on every aspect of your alternate formats production for paper documents, CDs, DVDs and electronic documents.


icon View the DAS Solutions Spotlight here.

pdf Telus Provides Accessible Statements

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