Digital Mailbox Services
Digital Mailbox Services
are becoming widely popular across the world. An alternative to the
traditional letter box, a digital mailbox service (DMS) is a protected
inbox that allows you to receive your business postal mail via the
Internet. The major benefit for consumers is that they can get all
their business mail in one secure spam-free location on their device of
choosing and they can keep the documents electronically as long as they
DMS solutions represent a tremendous opportunity for high volume
mailers, service bureaus, and transactional print providers. The cost
savings alone will be significant. InfoTrends, the leading worldwide
market research firm for the document industry, estimates that digital
mailbox providers will deliver between 2 billion and 5.6 billion
paperless transactional documents to U.S. consumers in 2015.
As Matt Swain of InfoTrends puts it, “Digital mailbox services will
accelerate the transition from paper to online delivery, create new
opportunities for customer engagement, and change who controls the hub
for customer communications, payments, and promotions.”
The marketplace for these digital mailbox services varies depending on
which region of the world you live in.
Within the United States, for example, four main competing
organizations are vying for the ‘top spot’ in the DMS arena; Volly,
Zumbox, doxo and Manilla. In Europe, the majority of DMS products are
provided by that country’s Post Office, such as e-Boks in Denmark, who
have around 3.5 million subscribers, which is two thirds of the entire
Advocates of Digital Mailbox Services say that there is a growing
segment of consumers who want to receive all of their mail
electronically with one sign on and one place to go. They want
convenience features like integrated payment capabilities,
notifications and reminders of due dates. If they have confidence that
they can use that system as an archive location for important
documents, then they do not need the paper documents.
Eliminating the paper documents saves time filing them, and does have a
positive environmental benefit, the ‘green’ affect.
The CrawfordTech Advantage
eases the process of getting documents from
information systems and redirecting it to digital mailbox channels.
PRO Channel Manager helps mailers take advantage of the benefits and
cost savings by providing a facility to track individual customer
preferences for each type of document sent to any digital mailbox
service. This supports the ability to send documents to customers in
their preferred channel in the format needed, and offers the perfect
solution to determine customers who want to go paperless and suppress
the printing and mailing of their documents.
PRO Channel Manager is designed to fit into any mailer’s current
document creation and production environment so that digital mailbox
services can be quickly and inexpensively implemented.
Download our Digital
Mailbox Services white paper
for more in-depth information,
research and statistics on DMS solutions.