Category: Blog

The Power of Automation: The Reprint Process With & Without an ADF

The operation of a print and mailing environment can be very complex; that complexity can be amplified when operational processes are manual. To illustrate this let’s take a look at Don’s daily operations.

As an Operation Manager, Don’s responsibility is to oversee the receipt of print files from various systems, scheduling all of the work to ensure delivery times are met, managing the printing process, coordinating the inserting system and overseeing the mail delivery procedures. This means if a customer complains to the customer service department because they have not received their bill, it is Don’s job to figure out what happened to it

An easy task, right? In this case maybe not, especially without automation…

CrawfordTech’s Weekly Reading List: April 13, 2012

Welcome to the Friday the 13th edition of the Crawford Technologies Weekly Reading List! This week we are keeping an eye on developing news in the multi-channel and digital mailbox services arena, as well as, digital print and “NanoInks” that are headed to drupa 2012 this May.


In addition, we have an inside look from CrawfordTech on the Xplor International EDP Program, why it is important and why you should think about getting accredited. Also on our radar for those looking at automated workflows is a look at the top 5 reasons to implement an Automated Document Factory (ADF).

Finally, if you are going to durpa and interested in ADF, Document Re-engineering or Enterprise Content Management solutions, be sure to set an appointment with Ernie Crawford, President, and James Weaver, EMEA Business Development while they are at drupa. Setup is easy and can be done in a few seconds by clicking here.

What are “NanoInks” and how do they affect digital print?

3 Ways to Choose the Right Software Vendor; Customers Reveal All

Choosing the right vendor for your enterprise-wide software needs can be a challenge. Successful projects begin with a strong relationship between you and your vendor, so choosing the best people to work with is important.

A lot has been written about how to frame a purchasing discussion with regards to key items such as licence fees, upgrades and implementation costs, so we won’t tread on that old ground here. But there are some alternative approaches to choosing the right vendor for high-volume transactional output products, enterprise output management, ECM and other important software solutions.

Giving you tips on how to make a good decision is one thing, but providing you with an actual customer situation that may be representative to your business challenges. In the following, we will take you through an actual CrawfordTech client’s complex business problem. What results is a clear picture on how to choose the right vendor and why that is the key to success…

CrawfordTech’s Weekly Reading List: April 6, 2012


April for the print industry marks the calm before the storm; May will bring the start of drupa, the largest print show in the EU, where new products and innovation will start to move the industry forward for the next four years and the lead up to IPEX. For those in the Enterprise Content Management (ECM) industry, EMC WORLD 2012 will kick off in the latter half of May with the theme of transform. Then coming up in June is the ONDEMAND/INFO360 show in New York City. This year the combined show floor will represent everything from digital workflow to Digital Asset and Enterprise Content Management.


This Spring is slated to be full of news and innovation and as we move towards the events that shape the industry, there is news you won’t want to miss. Last week at the 2012 Xplor Conference multi-channel communications and Digital Mailbox Services were hot topics. In fact, Matt Swain, InfoTrends, was asked to present his Digital Mailbox Services presentation as a conference best of session on the last day. The news also reflects this interest in the market with a Digital Mailbox Services Q&A, e-Boks expanding its Digital Mailbox Services in the EU, OZ post fighting digital mailbox in Australia and on a different bend Forbes looks at why you never have to go to the Post Office again.

Did you miss the AIIM Conference 2012? covers the conference and the things you need to know in the ECM market.

How do you feel about digital communications?

EDP Certification – what is it and why is it important?

The Electronic Document Professional – simply known as EDP – is a professional certification awarded by Xplor International. For those of you who don’t know, Xplor is an International trade association specifically focused on the transactional document market space; we’re proud to be a Platinum Sponsor of Xplor.


Participants in the EDP program are members of the electronic document industry who have met a certain number of criteria. Having an EDP certification requires that you possess a broad range of knowledge in the electronic document industry while at the same time bringing expertise to a focused area of the marketplace.

So what does it mean to have an EDP certification?

EMC World 2012: Transform the Way You Manage, Store and Use Content

Where do you look to find the latest news for your Enterprise Content Management (ECM) needs? There is no doubt that there are organizations like AIIM that provide vendor neutral content like the recent AIIM Conference 2012 that took place in San Francisco in last month. That said, many have turned to what some might call a household name in the ECM world—EMC Corporation.


EMC, an exhibitor at the aforementioned AIIM Conference, has been providing information technology services (including ECM solutions) for over three decades. Starting in Newton, Massachusetts in 1979, today EMC is a global provider of information technology solutions and partners with the best complementary technology companies around the Globe. This synergy in the market has lead to one of the most focused and well attended vendor conferences in the States—EMC World. This year, for 2012, the conference is back in Las Vegas at The Venetian from May 21-24. The theme: TRANSFORM IT+BUSINESS+YOURSELF.

CrawfordTech’s Weekly Reading List: April 20, 2012


Welcome to the latest edition of the Crawford Technologies Weekly Reading List! This week we are casting an eye over the USPS, keeping our finger on the drupa 2012 pulse and the disappearance of the printed check.


In addition, we have the story of an Operation Manager trying to handle the reprint process without an ADF, and details of EMC World.

Finally, if you are going to drupa 2012 and interested in ADF, Document Re-engineering or Enterprise Content Management solutions, be sure to set an appointment with Ernie Crawford, President, and James Weaver, EMEA Business Development while they are at drupa. Booking is easy and can be done in a few seconds by clicking here.

Have other links we should feature?

Digital Mailbox Services: A Story We All Know With a New Solution

Below is a story about Nicole; a story that might sound familar for anyone working in a company that is looking to communicate with their customers better, more efficiently and without breaking the bank. Follow Nicole’s journey below and see where the story leads…Nicole has a problem; She has been tasked with helping her company reduce costs, while maintaining or improving customer service and satisfaction. Naturally, the first place she starts to look is where large expenditures are being recorded. After reviewing company expenditures, it leads Nicole to look at the millions of customer bills, letters, statements, policies and other documents that her company mails every year. She thinks there must be something we can do here, especially with all the talk of going digital and paperless.But could it really be that simple?

CrawfordTech’s Weekly Reading List: April 27, 2012

There is a lot happening in the news this week, so much so that we are bringing you news from two different areas of concentration this week: Digital Mail and the Print Industry. Even if you haven’t had your pulse on the news wire over the last week, you are sure to have heard of the U.S. Postal Service’s woes. What you might not have heard about were the significant announcements from around the globe about Digital Mailbox Services.


Read on to find out how the Oman province is integrating digital mail for their citizens, the newest state and county clients signed to doxo, an award nomination for doxo, commentary on the future of the USPS, the war to deliver digital mail and a war on junk mail via a mobile app.

On the printing side of things, we have two articles that look at QR codes, why to take them seriously and how printers can leverage them. Then of course the print industry is buzzing about drupa, which is just around the corner. Find out what HP has in store for Print Service Providers (PSPs) and how drupacity 2012 will great attendees.

What topic intrigues you more digital or print?