Category: Blog

Enterprise Output Management (EOM) – What Does It All Mean?

Enterprise Output Management, or EOM, is one of those ‘work phrases’ we tend to use on a daily basis.Do you use a lot of jargon in your line of work? Does this situation sound familiar:

“The other day I was trying to explain to someone what I do, but I had to keep stopping to explain the terms and acronyms. By the time I explained what I did, it was about as clear as mud.”

Yes, we have all been there, especially in an industry that is high-tech or has a lot of complex moving parts. The industry-speak or jargon that we use is a double-edged sword, especially in today’s connected and collaborative working environments. The result is that there are people tasked with figuring out challenges in business environments such as workflow management, operations management, customer satisfaction and cost reduction that may not have the background or expertise in the solutions they are looking for. What do you do? Google it perhaps? Maybe… but you really need a better explanation than those that are available on Wikipedia.

The Problem with Bills in Our Email

How many of you have been asked to sign up for paperless delivery of your bills and statements? Maybe it is your credit card or your TV/cable bill. One thing is for sure, most of the people at Crawford Technologies, whether they are at Headquarters in Canada or our offices in the USA and Europe, have run into this situation in one way or another. 

As part of the print and mail industry and as experts in the digital document management and delivery field, our company has seen it all when it comes to the challenges of delivering printed or electronic transactional documents. However, most of the time we are dealing with the challenges as seen from the perspective of the provider and how to make sure the end-customer, who receives documents in various print and electronic forms, is satisfied. As you look at the landscape of how bills and statements are delivered, email is a popular notification tool. The problem is that it is quickly becoming unmanageable.