Category: Blog

Output for ECM: The Final Frontier in Leveraging Your ECM Investment

It is that time of year again and the IBM Information On Demand show is upon us. This weekend those looking for solutions in the IBM solutions areas will descend on Las Vegas for five days of educational sessions (November 3-7, 2013), as well as, a world class EXPO that will showcase IBM’s, and their partners’, leading solutions in a multitude of important areas. These areas include: 
  • Advanced Case Management
  • Document Imaging & Capture
  • eDiscovery
  • Content Analytics
  • Mobile
  • Social Content Management
  • Information Lifecycle Governance 
At this year’s Information On Demand, or IOD as it gets nicknamed, there has been significant movement in the IBM ECM space for how users can tackle what some call the final frontier in leveraging these repository investments: Output. 
Consider these value-add capabilities and how they would improve your environment:

Accessible Document Technology and its Importance in Customer Communications Management (CCM)

There are more people that have document accessibility needs than most realize; it is also a critical component of any Customer Communications Management strategy. There are approximately 25-million individuals in the United States, 1-million individuals in Canada and over 30-million individuals in the European Union who have difficulty reading bills, statements and other customer communications. And that number is projected to grow.

Today, new technology is helping companies deliver accessible documents in formats customers can read and understand. PDF/UA, an ISO standard, is one of these new technologies and is a way to provide accessible electronic documents to your customers while helping your organization meet regulatory obligations, while providing the best possible experience. We should note here that some organizations talk about accessible PDF in this space. When looking at the solutions available, there are important reasons to make sure that any "accessible" PDF solutions is adhering to the PDF/UA ISO standard.
How does PDF/UA help my customers?