Category: Blog

Xploration 2014 – The Customer Communications Conference

At the end of this month, CrawfordTech is heading to Orlando! We are attending the #1 Customer Communications industry event, Xploration 14. This year, the conference is being held at the Wyndham Orlando Resort International Drive, March 25-27. Xplor International is known worldwide for its perfect blend of world-class education and networking in an invigorating environment that cultivates thought leadership.

The conference content focuses on industry and technology trends, as well as, latest developments in transaction print and customer communications. You can visit Xplor sponsors and vendors to increasing your knowledge with the benefit of receiving one-on-one attention due to the limited number of vendors allowed to participate.There are 60+ educational sessions organized in five tracks; sessions will cover all aspects of data, industry applications and case studies, regulations, compliance, disaster recovery planning, technology and best practices.

The agenda offers a wide variety of industry experts and leading edge end-user companies. Crawford Technologies will be presenting 9 of those educational sessions:

Insurance Industry Best Practice for High-Volume Customer Communications: Part I Introduction

Written by: Tim Nelms, Business Development and Alliances, EMEA, Archiving Division

Since 1998, I have been working with insurers on to find answers to their customer communication challenges. Over this time I’ve seen many changes in the way insurers’ manage document workflows and customer correspondence. This blog post (and the ones to follow) will, I hope, provide some perspective on this matter.

Let’s start with the basics. Common documents produced in by insurers include quotations, policies, statements, reporting, renewals, wordings, reminders, checks and remittance advices, and statutory letters.

Typically, the underwriting, broking and claims processing systems generate these documents and, of course, the output generation tools supplied with those systems. Where there exist multiple lines-of-business systems, you will often find multiple ways of creating documents.

Are Business Critical Communications colliding with Customer Expectations?

Over the last 10 years there has been a real shift in the way UK citizens communicate. An increasingly mobile, busy lifestyle has seen a proliferation of smart phones, tablets and PC’s. With this trend, physical letter volumes has seen a decline rate of 5.3% per annum. Royal Mail forecasts predict a continued drop for years to come.

This trend has driven companies to change the way they communicate with their customers. Yet some of the companies we do business with seem to have been slow in reacting to this paradigm shift-why is this?

Stronger Together: Information, Innovation, Inspiration–at NPF

The power of uniting top resources within the mailing industry in an energizing venue provides the fuel needed to propel business forward — which is what Stronger Together and the 2014 National Postal Forum is all about. With over 100 workshops and Executive USPS led sessions tailored to the business and career needs of mailing industry professionals. The 2014 National Postal Forum is the best place to find innovative solutions and learn about the latest technologies that are shaping the mailing industry’s future. This premier industry event also provides you multiple daily opportunities to meet, network and relax with peers from every corner of the industry. With over 4,000 industry professionals in attendance annually, there is no better place to make new contacts and meet up with colleagues.

Four educational sessions to start your ‘Waves of Change’ at MAILCOM 2014

Is your company ready to hang ten? There are a lot of new changes coming down the pipeline for mail communications and MAILCOM is meeting those head on with this year’s theme: Waves of Change. MAILCOM 2014 in its 34th year, is a great arena to learn how your business can react to these changes and learn best practices from experts. nbsp;nbsp;