Category: Blog

Insurance Industry Best Practice for High Volume Customer Communications – Part 6 Archiving Standards

In the previous blogs around the Insurance Industry Best Practice for High-Volume Customer Communications series, we discussed an introduction into these best practices, legislative impact on document generation, quality and personalization of customer communications, legislative requirements and trends in archiving. In this post, we are discussing the archiving standards. Please enjoy!

The issue for high volume customer communications has for many years revolved around the formats of information to be captured (examined in earlier blog posts). The quality of customer communications took a significant step forward with sophisticated All Points Addressable (APA) formats like AFP and Metacode and although these formats offer high fidelity printing they are generally unsuitable for archiving for the following reasons.

Crawford Paper.li recap: June 2014

You have seen on our and others twitter feeds daily releases of the Paper.lis, online newspapers that automatically finds, publishes and promotes engaging articles, photos and videos from across the web. For this week’s blog I wanted to recap all the great articles that were posted on the Crawford Paper.li in the month of June. There were several great topics such as how to improve your business, summer fun and safety tips, also print industry events and news. Just a few of these topics can be seen in these articles listed…

Insurance Industry Best Practice for High Volume Customer Communications – Part 5 Trends in Archiving

In the previous blogs around the Insurance Industry Best Practice for High-Volume Customer Communications series, we discussed an introduction into these best practices, legislative impact on document generation, quality and personalization of customer communications and legislative requirements for archiving. In this post, we are discussing the trends in archiving. Please enjoy!

Archival and records management is by no means a new discipline and attempts by insurers to keep records of importance have been regularly under review since technology began to have an impact on records management in the early 1960’s. In Insurance the most demanding of information to store are communications with customers, which of course represent the vast majority of documents handled by any insurer. The following sections trace the history of customer communication archiving back to the introduction of computer output to microfiche, discussing trends and innovations that have shaped archival solutions as they exist today.