Category: Blog

Using IBM Content Navigator Integration to Drive Added Fuctionality and Benefit

IBM Content Navigator = Best Front End for IBM ECMs; CrawfordTech Riptide = Missing Link in the Chain That Connects Content to Customers

IBM Content Navigator (ICN) is providing Line-of-Business (LOB) users across all industries a better user interface to their business content, which enhances their ability to access and process that content. ICN provides a uniform user interface across multiple IBM ECM platforms including:

Trends in Customer Communications – 39% of Organizations Archive Outbound Correspondence

Recently Crawford Technologies, in partnership with AIIM, the global community for information professionals, conducted a market survey into customer communications archiving practices. The survey had 226 respondents from North America and Western Europe from a range of sectors including government, banking, insurance, telco/media/utilities and healthcare. Essentially, the survey provides an insight into the trends affecting customer communication archiving.