When your company is wanting to save money it’s not always about how to cut from this department and that department; sometimes it is about increasing your efficiencies and productivity. When you look at your customer communications strategy, there are a number of areas that you can see significant bottom line savings by changing the way you approach the production and delivery of your regular printed and mailed communications.
Recently Crawford Technologies, in partnership with AIIM, the global community for information professionals, conducted a market survey into customer communications archiving practices. The survey questioned 226 respondents from North America and Western Europe from a range of sectors including government, banking, insurance, telco/media/utilities and healthcare. The survey provides an insight into the trends affecting customer communication archiving.