Category: Blog

Technology Trends for Customer Communications Archives

Recently Crawford Technologies, in partnership with AIIM, the global community for information professionals, conducted a market survey into customer communications archiving practices. 226 respondents were surveyed from North America and Western Europe from a range of sectors including government, banking, insurance, telco/media/utilities and healthcare. The survey provides an insight into the trends affecting customer communication archiving.

Document Accessibility Benefits Both Companies and Customers

The topic of Document Accessibility is one that receives a lot of attention these days…and for good reason. Over 21 million people in North America live with a visual impairment. Blindness affects over 3 million Americans age 40 and over. And, according to the National Eye Institute, the number of people who are blind or have low vision is projected to double in the next decade.

Crawford recap: January 2015

As 2015 progresses, here at Crawford Technologies we will be summarizing a recap of our postings every month. We want to make sure you don’t miss any of the great articles posted on the Crawford (make sure to follow us on Twitter for our regular annoucnements!). In January, there were several great topics such as organizing your home, cyber security and the power of doodling.

Just a few of these topics can be seen in these articles listed below….

Expand, Extend, Integrate and Share: Optimizing Your CMOD Solution

Experience the new solutions Crawford Technologies has developed to extend and expand the value of your IBM CMOD and ECM systems. We announced last fall, SunRise, which brings many new capabilities to CMOD users, including Accessibility, Redaction and much more. SunRise is the first solution of its kind as it integrates with existing IT environments to provide web and mobile applications with a web services interface for delivering, enhancing, transforming and presenting business-critical content. This is valuable to CMOD users, as no other solution offers faster performance, as well as, the ability to deliver documents dynamically from existing archived documents in a myriad of formats including: accessible, enhanced, redacted and Electronic Envelope™.

ECMs in the Public Sector: Need for Sharing, Redaction & More

ECMs are a Business Process workflow tool, not a filing cabinet, and one of the environments where that is being taken to heart is the Public Sector, i.e. government entities on all levels. Documents are being captured, entering repositories as indexed case management components, being shared between departments, and distributed to citizens both as mailed communications and thru self-service kiosks. There are some interesting factors that come into play in this environment.