IBM Content Navigator = Best Front End for IBM ECMs; CrawfordTech Riptide = Missing Link in the Chain That Connects Content to Customers
IBM Content Navigator (ICN) is providing Line-of-Business (LOB) users across all industries a better user interface to their business content, which enhances their ability to access and process that content. ICN provides a uniform user interface across multiple IBM ECM platforms including:
Recently Crawford Technologies, in partnership with AIIM, the global community for information professionals, conducted a market survey into customer communications archiving practices. The survey questioned 226 respondents from North America and Western Europe from a range of sectors including government, banking, insurance, telco/media/utilities and healthcare. The survey provides an insight into the trends affecting customer communication archiving.
Have you ever had to convert a document into an accessible format? Before I started my deep immersion into the accessible document industry, the first thing I would think about when I needed an accessible document was braille. The reality I soon discovered is that there are many formats and braille is an important, but very small part of the accessible document landscape.
There was a time when document center managers were mainly focused on finding ways to produce higher volumes of documents at the lowest possible cost. Today, though managing production and postal costs remain important, the best way to save money with transactional documents isn’t producing them more cheaply. The biggest gains are likely to be found in benefits to corporate functions outside document operations.