Category: Blog

The Future of Archive Access and Mobility

It is easy to forget that the original access and mobility solution for archives was paper. And there are some very good reasons why this is the case. Paper is sized for the human body and for reading. It is designed to be held and viewed at arms-length with ease and is engineered in a variety of sizes and formats to suit the different needs — books, magazines, letters, documents, and so on. Paper is an ideal medium to be sequenced (as a book) and is indexable (through page numbers). It is these very fundamental characteristics and often un-appreciated characteristics that modern digital document archives struggle to reproduce.

How to Get the Big Data You Need to Improve Customer Experience

Companies already have most of the information they need to improve the customer experience. Getting the necessary data out of the systems where it resides and making it useful is the big challenge with “big data”. Application-specific data-storage solutions evolve over time with little thought to enterprise-level access or usability. Scattered entities, be they different departments, affiliated companies under a corporate umbrella, or product groups, store their customer data in various formats. It is extremely difficult to assemble this hodgepodge of information into a single customer view.

Using Voiceye: A Real Life Scenario from Crawford Technologies

Anyone who knows me knows that I am a braille girl. If braille – particularly contracted braille – is one of the accessible formats made available I will choose it every time.

So when Voiceye came along I thought to myself, “Wow, this is a great new option in the world of accessible document production!” There are several advantages to this product and I am excited to work for a company that can make Voiceye available to its customers. Mostly, though, I was initially just glad to know that those of us with print disabilities have another option when it comes to accessing information.

Enterprise Content Management as Customer Communication Management

By their formal definitions, an Enterprise Content Management (ECM) system is distinctly different from a Customer Communication Management (CCM) system, although there are linkages. The first is a platform responsible for automating the collection and curation of content, largely unstructured documents, generated in the course of business. In its simplest definition, the latter is mail merge on steroids. In reflection, however, anyone responsible for the acquisition of an ECM should view it a Customer Communication Management system, as a large part of the value proposition for an ECM is the utilization of the content by customers.