Category: Blog

2017 US Postal Service Upgrades Promotions

Over the last several years, the US Postal Service has run promotions designed to encourage mailers to try new techniques and technologies with their mailed communications while simultaneously saving money. This year, the USPS has improved some of the promotions with greater postage discounts, longer promotional periods, or new ways to qualify.

Additionally, the USPS has unveiled a new promotion, Direct Mail Starter, aimed at encouraging small businesses to take part in promotional programs.

Just Because it Talks, Doesn’t Mean it’s Accessible

Accessibility means different things to different people. For some it means automatic doors, or bank machines at a specific height; for others it can mean a sign language interpreter at a job interview or the right to travel with a service dog. Although every disability is different, all of these accommodations have one thing in common: they need to be done well or they will not be effective.

Document Agility for Health Insurers

It’s hard to believe that it was over four years ago when President Obama finally signed the Patient Protection and Affordability Act (H.R. 3590) – also known as “Obamacare.” While pundits on the right and left continue to argue the potential implications, one thing is clear: the business of health insurance has changed dramatically. The elimination of pre-existing conditions, the expansion of Medicare into rural areas, and broader coverage for both young adults and early retirees are just a few of the impacts. Through it all, the demand for transparency and tighter medical loss ratio requirements continues to transform the way the industry does business.

Know your Archive, Part 1

In today’s online world, businesses connect with their customers via telephone, email, Facebook, SnapChat, Twitter and other digital platforms in addition to traditional paper-based forms of communication. To provide excellent customer service and, in many industries, to meet regulatory requirements, a comprehensive record of customer communications and content is required. There are multiple enterprise-wide archive and content management systems based upon this new paradigm.