Although automation has made creating accessible documents more efficient, testing is still a vitally important step in the process, and is a component that some organizations don’t fully understand. To start with, when we talk about testing accessible documents we tend to use the terms Quality Assurance and Quality Control interchangeably, but in reality they are different things. According to ISO-9000:2015 Quality Assurance (QA) refers to the procedures that must be followed to ensure that a product meets certain standards or customer requirements. Quality Control (QC) refers to testing and reviewing the final product to ensure that there are no problems or errors. Both QA and QC are necessary elements of document accessibility, but here we will focus on QC, or testing the final product.
In many organizations, traditional document operations are shifting to customer communications management (CCM). In a CCM environment, the organization recognizes the business value of documents as much as the production and distribution workflows themselves. It is a subtle but important distinction.
Choosing the right vendor for your production printing software needs can be a challenge. In fact, it’s generally not as simple as selecting a “vendor”. Even if you are considering changing out one component of your production process, the chances are very high that other equipment and software is in place. One of the most critical goals of putting together a workflow is that all of the pieces play well together, so selecting technology that is capable of being integrated with other systems and working with multiple vendors that will cooperate in creating an end-to-end workflow is of paramount importance.
IBM CMOD is the great-grand-daddy of customer communications archiving and ePresentment solutions. Its ability to consume high volume print output and archive it using a combination of DB2 and other relational databases and hierarchical storage has been used by over 1800 customers to deliver ePresentment services. CMOD is even more relevant today because of consumers’ insatiable desire for accessing content like statements and letters through web portals and mobile devices. While traditionally CMOD was used solely by employees in large corporations, now it is used by thousands of people in everyday situations through their mobile phones. In fact, any consumer of web based statements is most likely a user of CMOD without knowing it.
We all deal with a myriad of document types – books and manuals, marketing materials, signs, packages, invoices, statements and other communications too numerous to mention. This is equally true for individuals who are unable to read conventional print because of a visual or cognitive disability. So, how should you handle graphics and tables? What are your options for making personal and confidential information accessible?