Over the next few years, the path to success in the document print and mail service business will differ greatly from the past. To remain relevant and useful to clients, service providers must recognize the trends and make the investments necessary to support them.
In the past few years CrawfordTech has frequently referenced our Net Promoter Scores. In 2017, we proudly announced that we had received a +63, and in February of this year, we issued a press release that our latest NPS score is +68. But what does this mean? And why would anyone care? Is a +63 or +68 really that great? After all, when we were all in school a score like that would have meant getting an F, or at best a D.
This is the fifth post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect 25th May 2018. Last time we looked briefly at whether your customer communication archive is compliant.
You’ve just received a batch of PDF files to be tagged for accessibility. Your client tells you that the documents are complex, and you correctly interpret this to mean that there are a lot of tables and graphics. This is not unusual for transactional material such as bills and statements, but your client wants to know what’s involved in tagging and testing this kind of content. Can complex tables and images be made accessible? Can we customize the experience for the end user? What do we do when an accessibility checker finds errors in the file?
This is the fourth post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect 25th May 2018. Last time we looked briefly at the granularity of records management required to satisfy regulations like GDPR.