Accessible digital documents, which are principally Accessible PDF and HTML5 are a rapidly growing required format and delivery obligation for many enterprises – especially those that deal in any way with governmental entities. There is significant risk and surprisingly high cost in adopting the narrow minimalist “Accommodation Strategy” that many companies follow. This approach exposes companies to unplanned and unbudgeted risk and expense of litigation as well as reactive remediation labor and cost in the effort to make documents accessible as “one-off” exercises.
In the past few years CrawfordTech has frequently referenced our Net Promoter Scores. In 2017, we proudly announced that we had received a +63, in 2018 we announced a great score of +68 and in March of this year, we issued a press release that our latest NPS score is +75! But what does this mean? And why would anyone care? Is a +68 or +75 really that great? After all, when we were all in school a score like that would have meant getting a D, or at best a C.
There is something a foot in Florida. Municipalities and small businesses are under attack from disability activists. In the past couple months, we’ve seen every municipality and a good number of businesses receive demand letters threatening of a lawsuit if their websites and documents are not made accessible.