In out last post we looked at the ideal characteristics of a next generation customer communication archiving platform. In this post we look at one some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms.
We are pleased to announce the release of CrawfordTech version 4.9. DTE or Digital Transform Engine, which is the foundation of the CrawfordTech portfolio, encompassing our document transformation and reengineering technology in addition to accessible conversions and other supporting solutions.
So, your customer communications archive is old, obsolete, costly, and complex to maintain. It is for those reasons, along with the desire to boost information governance, compliance and to enable better business process management that organizations decide to make the move to a next generation document archive. In this blog we look at what makes an ideal next generation customer communication archiving platform.
When the W3C (World Wide Web Consortium) announced the launch of its Web Accessibility Initiative (WAI) in 1997, Tim Berners-Lee, the inventor of the World Wide Web stated that “the power of the web is in its universality. Access by everyone regardless of disability is an essential aspect.”