The Crawford Courier

Innovation and Thought Leadership for Customer Communications

Welcome to this edition of the Crawford Courier. In this issue we will share exciting updates about new solutions that we have recently released and share some interesting facts and insights about the importance of print. If your company produces, delivers and archives customer correspondence, then the articles in this edition will provide valuable insight and actionable solutions for unlocking the power of your customer communications experience—and all of the things that drive it.

Table of Contents

  1. Ernie’s Corner
  2. Unlocking the Power of Your IBM CMOD Investment
  3. Document Accessibility: What You Need to Know From a Consumer and an Expert
  4. Have You Addressed Your Output Needs When Interacting With Your ECM?
  5. Are You Missing the CCM Trends?
  6. The Key to Effective Use of Inkjet is Workflow
  7. Responding to Our Community: New Policies Allow Crawford Employees to Give Back