Testimonials

  • All
  • Financial Services
  • Government & Education
  • Healthcare
  • Insurance
  • Print Service Providers
  • Telco, Media, & Utilities
“Customer service personnel have the right information at their fingertips, they are able to reduce the amount of time on the telephone with each customer”
Large utility conglomerate

“Providing monthly statements in Braille, e-text and large-format print using CrawfordTech’s DAS service helps us stay at the forefront of client communications and customer satisfaction while conforming to all applicable regulations and laws.”
Regional telco company

"We’ve seen proven results in improving the hospital’s billing cycles”
Large Canadian hospital

“Riptide provides error tracking, logging and a record of case files sent”
Large suburban police department

"One big gain we have achieved is that we do not need a technically skilled developer to make code changes in our pipeline to make alterations to letters. Other solutions we considered would have required software developers to maintain some sort of configuration to work with an internally developed system. This is significant to us because it frees up our development staff to work on new projects."
A government office

"Riptide helped increase profits by potentially millions of dollars. "
A large healthcare provider

"Without the support and professional services of CrawfordTech, this project would have been much more difficult to implement"
A healthcare provider

"The solution is useful for auditing, proving a history of paper-based and email correspondence with the customer."
European utility company

"The integration of Documentum provides our staff with an exact view-in full color of every bill or letter. Prior to this, many of our documents were viewed in SAP; while this contained the information, it was in a different format… For the first time, we can see the exact information contained on the bill can easily refer to it in our conversations"
European utility company

"Riptide provides a complete start-to-finish process for all business dealings."
An insurance company

"The solution was extremely well received by the broker community. Plus, CrawfordTech did not require a major re-architecting of our current print processes. The solution offered a lot of flexibility in how it could be implemented and this allowed us to work within our existing print framework and use our existing ECM software for the storage of the documents."
A Fortune 500 insurance company

"A member of the project team had previous experience with CrawfordTech products and thought very highly of them. He felt that CrawfordTech was the industry leader in processing Metacode, which is our native print format."
An insurance company

"Going paperless is a big win for the environment while increasing customer satisfaction and decreasing cost of operations."
A European insurance company

"In the end we went with CrawfordTech and we are very pleased with our decision. Their PRO AFP to PDF/A solution has a smart design that is simple and easy use."
A medium-sized insurance company

"CrawfordTech did a wonderful job on the technical front answering all the challenging questions from our team prior to and during the training session."
A financial service provider

"Collectively, this has been a very pleasant experience with Crawford, who illustrated a true partnership and have provided excellent support in meeting our ADA compliance project."
A Fortune 500 financial services company

"Training from Crawford for our initiative was a great success and has helped us significantly in gaining deep understanding of Crawford product."
A financial service provider

"Crawford acted as a true partner for last several months on responding all the questions from our team as well as locking down the Crawford product for our time sensitive project."
A Fortune 500 financial services company

"I have enjoyed working with your team and am always amazed by what your people accomplish."
A financial service provider

"Riptide provides a complete start-to-finish process for all business dealings."
A financial service provider

"This group has done a terrific job. CrawfordTech has an amazing development organization."
A financial service provider

"More than simply a software provider, Crawford Technologies listens to the specific needs that we have in our environment. The expertise and real world experience that the Crawford Technologies team brings is top notch. It is refreshing to hear ‘Oh, I’ve come across this before. I know how to correct this.’"
A print service provider

"By keeping the costs relative to the task at hand, CrawfordTech were able to help provide the data centers with a cost-effective solution. The flexibility and open nature of the software also helped with implementation timescales, and we were able to put the software in place without changing our processes – a key element in their overall strategy."
A print service provider

"Thanks to the well-coordinated CrawfordTech professional services and training, we were up and running in two weeks. Their collaboration was great, which was a huge benefit for us since it resulted in virtually no interruption to ongoing production or to customer delivery schedules."
A print service provider

"Our CrawfordTech software is solid and gives us exactly what we need. Their people, and particularly their support team, are unbelievable. We sometimes put them through a lot, and they always come through for us."
A print service provider

"CrawfordTech has allowed us to get involved with more business than we would have been able to before. It has definitely expanded our horizons."
A print service provider

"I’m very impressed with the Crawford product line. The JES Spool Extraction Facility is very mature and complete, the fidelity of the Meta to AFP transform is excellent, the performance is great, and the support is top-notch"
A print service provider

"Now with CrawfordTech, we can take any print stream, run it up to our archiving system for online viewing where our customers can review or electronically pull documents. Then once released for production, we print those documents on whatever machine we want"
A European print service provider

"We did an extensive proof of concept using CrawfordTech as well as a number of other vendors’ products and we found that CrawfordTech best suited our needs"
A print service provider

"Choosing to work with CrawfordTech products came down to two main factors; the breadth of operating systems, platforms and solutions the software will work with, and the total cost of ownership of the system. "
U.S. print & mailing services provider

"They have really thought of everything in terms of the data and methods we would need to integrate their product into our existing production workflow system."
A print service provider

"And because we can invoke their software from a script, from a command line or through an API call, we have the production flexibility and integration we need. It also integrates nicely with the other modules in our workflow system."
A print service provider

"We were amazed at the productivity and flexibility of the CrawfordTech software. The faster processing of the most problematic files was remarkable, but we have experienced significant productivity improvements for all of our PDF file types."
A large print services provider

"In running a high level benefit analysis, the usage of Operations Express saved us $250,000 in manpower expense and decreased our boarding time by 6 months for this conversion. In short, the product paid for itself almost immediately."
A large print and mailing services provider

"Conversion times vary depending on the application, but on average a 5,000 mail-piece file takes about 2 – 4 minutes to process. The most complex application, a 10,000 – 15,000 page file, only takes about 5 minutes."
A global print service provider

"I have not seen such good technical capability from another company in a very long time… it has been a great benefit to be working with a company of CrawfordTech’s experience and capability."
A print service provider

“It’s a Crawford product and your products work!”
A print service provider

“After all, it’s that kind of responsiveness that makes Crawford, Crawford.”
A print service provider

“That’s what I like so much… in my experience your stuff just plain works while other products are quite hit and miss about how to do things.”
A print service provider

“Now we are able to bring in a lot more customers because of the capabilities we have gained with CrawfordTech.”
A print service provider