CCM Gateway for Nuxeo Brings Together Customer Communication Management and Enterprise Content Management

Crawford Technologies and Nuxeo, a leading enterprise Content Services Platform (CSP) have developed a new reseller partnership and platform integration that gives Nuxeo the ability to provide organizations a seamless way to move high-volume transactional documents and associated customer communications, regardless of format, into the Nuxeo CSP.

The Art of Fine-Grained Records Management when using Archival Information Packages

Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.

A Next Generation Platform for Customer Communication Archiving and e-Presentment (Part3) – Migrating to a next generation platform from legacy customer communications archives

In our last post we looked at some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms. But aside from technological solutions, you also need practical ones and best practices to successfully migrate a customer communications archive.

A Next Generation Platform for Customer Communication Archiving and e-Presentment (Part 2) – High speed ingestion and retrieval for large document batches

In out last post we looked at the ideal characteristics of a next generation customer communication archiving platform. In this post we look at one some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms.