As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.
Have you been tasked with implementing document accessibility in your organization? Are you looking for a solution that can handle a wide range of accessible formats and document types? CrawfordTech’s AccessibilityNow platform provides high levels of automation and integration into any environment. The platform includes software solutions and a wide range of services that can meet the document accessibility needs of any organization. This comprehensive platform supports the unique processing requirements of high-volume transactional documents as well as static content of all types.
Crawford Technologies is pleased to be sponsoring, exhibiting, and speaking at the 2020 AIIM Conference in Dallas March 3rd to the 5th. We provide software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and e-presentment of their customer communications documents.
This is a question on the mind of governance groups everywhere, and the reality is that many organizations still have gaps when it comes to securing their data and documents once they leave the control of IT managed systems and processes.
When the W3C (World Wide Web Consortium) announced the launch of its Web Accessibility Initiative (WAI) in 1997, Tim Berners-Lee, the inventor of the World Wide Web stated that “the power of the web is in its universality. Access by everyone regardless of disability is an essential aspect.”
Businesses that create exceptional customer experience (CX) can gain an advantage over their competitors. They recognize that communications are critical to establishing and maintaining customer relationships and that personalizing the delivery of customer communications is essential to the success of their CX strategy. Consumers expect a seamless, consistent experience across the various channels and devices used to interact with a marketing or transactional communication. In the mobile-first world in which we work and live, businesses need to ensure that all customer communications are constructed and delivered in a mobile-ready format, that responds to the device being used.
For years, decades really, legacy solutions have dominated the document storage and retrieval arena for customer communications management (CCM) documents. Although domination of this niche market seems to be changing, I think it’s important to fully understand what CCM means in this context.
When service providers look at their workflows, or consider implementing a modified or completely new workflow, many factors come into play. Automation is of course the ultimate goal. Increasing throughput, decreasing the number of labor-intensive human “touches”, and making it easier to handle exceptions are just a few of the many benefits that come from automation.
One of the biggest headaches experienced by printers today is managing the increasing number of small jobs. Companies that invested in equipment and software optimized for high volume production are seeing their operations become less efficient as they try to juggle the processing characteristics of multiple jobs that have shrunk in volume.
If you work in the field of accessibility you will inevitably find yourself needing to refer to various disabilities, or to the people who have them. Politically correct language is not new, yet there is still a lot of confusion as to which terms are acceptable and which are not. And as if this were not enough, there are a host of clichés and idiomatic expressions that make mention – usually with negative connotations – of people with disabilities. So how do you discuss things like assistive technology and accessible documents while navigating what might feel like a linguistic minefield?
