In a customer first, transformative digital world, organizations are finding it difficult to manage the content they produce, provide lines of business with greater interoperability between business systems and applications, and output content quickly, securely and accurately based on consumer preferences – print/mail, email, text, video, accessible document, etc.
This is a question on the mind of governance groups everywhere, and the reality is that many organizations still have gaps when it comes to securing their data and documents once they leave the control of IT managed systems and processes.
Archival standards lie in two distinct areas. First there are the working practices and processes of archiving, which involve using effective classification schemes, subject taxonomies and meta-data indexes to ensure that what we store can also be found. The second area is archival standards, dealing with the media or more accurately the format that is used to preserve content.
As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.
This is the seventh and final post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect on 25th May this year (2018).
For years, the promise of Enterprise Content Management (ECM) systems was that business content of any type could be stored in one monolithic repository and would be available to any authorized party with the right credentials. For a variety of reasons, this ideal was never reached.
This is the fifth post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect 25th May 2018. Last time we looked briefly at whether your customer communication archive is compliant.
This is the third post in our blog series about the European Union’s General Data Protection Regulations, which came into full effect 25th May 2018. Last time we looked briefly at the lawful basis for holding personal data, consent and capturing consent through preferences.
ePresentment services are essential components of the processes that allow consumers to access documents via web portals and mobile devices. At the most basic level they are also used in large organizations to distribute internal documents and reports. However, it’s behind the scenes that ePresentment services get really interesting. In this first post of a multi-part series, we’ll take a look at the key functions of ePresentment services – bursting, transformation and viewing.
Many people consider IBM’s Content Manager OnDemand (CMOD) to be the premier transaction and customer facing document repository in the industry. It is also perhaps the best platform from which to serve up said documents to internal and external audiences. Rather than recreate the wheel with redundant processes and repositories to address an emerging business requirement, why not extend this versatile platform to include the rapidly growing demand for digitally accessible documents? These “new” documents are designed to serve the blind and partially sighted constituencies addressed by the ADA, Section 508 and many other US and international guidelines and regulations