As businesses and organizations move more of their customer interactions online, web accessibility is now reaching the top of the enterprise priority list in Europe. Ensuring equal access for disabled users to websites and other important customer communications, is being driven not only by recent changes in EU legislation, but also by the size and strength of the market itself – some $6 trillion of disabled spending power globally. In Europe, 30 million people currently live with blindness or a visual impairment and approximately 80 million with a disability. With these figures set to triple by 2050 and new EU Accessibility legislation taking effect in the coming months, businesses that have a comprehensive digital accessibility strategy in place will be sure to see the greatest success.
As a Print Service Provider keeping the data that you process secure, on behalf of your customers, has always been top of your priority list. With a customer base consisting of banks, insurance companies, utilities and telcos, the documents that you print and mail often contain sensitive and confidential information – and data breaches containing data of this nature have never been good for business.
Regulations are driving the accessibility market and unless corporations are ready to pay high fines, it is crucial for businesses to comply with the worldwide regulations that govern document accessibility and to provide barrier-free customer experiences to this underserved market. Having a solution that adjusts to the market while meeting strict regulations and adapts to the ever-growing needs of any environment, is not only desirable but essential.
Testing is a critical element in the document accessibility process. This is true whether you are providing one-off transcriptions or you’re implementing an accessible e-presentment solution for your transactional material. Accessible document producers generally include a quality assurance phase in their workflow but if you require additional testing you have a couple of options. You can review the output internally or you can work with a third-party tester.
As organizations continue to redefine internal and customer driven requirements for enterprise content systems, the importance of managing and delivering digital content has driven decision making and has influenced the move away from traditional content management systems.
Most of us have heard the phrase “If it ain’t broke, don’t fix it.” Essentially it means don’t meddle with something that is functioning adequately. Perhaps that may be true with home projects, but adequate does not work in today’s competitive world of print and mail outsourcing. Print and mail service providers don’t win or keep jobs and clients when their tools, systems and processes are just adequate. But given the many other areas that need focus on a daily basis, it can be easy to just deal with processes and tools that “ain’t broke”.
This is a question on the mind of governance groups everywhere, and the reality is that many organizations still have gaps when it comes to securing their data and documents once they leave the control of IT managed systems and processes.
There are many compelling business reasons for companies to embrace accessibility. We recently considered some of these in two blogs; The Business Case for Accessibility and Digital Inclusion – A call to action. Inclusivity, improved brand identity, a better customer experience and innovation to name a few. However achieving compliance with accessibility legislation, which mandates that visually impaired and disabled customers have equal access to products and services, is often the first reason that organizations act.
Even though the first half of 2019 is almost behind us, it is still not too late to take advantage of the USPS Postage promotions and offset the new postage rate increases. While some promotions are ending, you should still plan to take advantage of the remaining promotions that run through the holiday season such as Mobile Shopping, Personalized Color Transpromo and the new Informed Delivery promotion.
When service providers look at their workflows, or consider implementing a modified or completely new workflow, many factors come into play. Automation is of course the ultimate goal. Increasing throughput, decreasing the number of labor-intensive human “touches”, and making it easier to handle exceptions are just a few of the many benefits that come from automation.