Over the next few years, the path to success in the document print and mail service business will differ greatly from the past. To remain relevant and useful to clients, service providers must recognize the trends and make the investments necessary to support them.
In the past few years CrawfordTech has frequently referenced our Net Promoter Scores. In 2017, we proudly announced that we had received a +63, and in February of this year, we issued a press release that our latest NPS score is +68. But what does this mean? And why would anyone care? Is a +63 or +68 really that great? After all, when we were all in school a score like that would have meant getting an F, or at best a D.
If your company is in the document production business as a print service provider or an in-house department and you haven’t migrated to an inkjet printing environment you have probably been thinking about it.
Recently, CrawfordTech announced the DTE 4.7 release and highlighted the new capability of transforming print-ready documents to Responsive HTML communications. While the need to make HTML responsive to the device being used by sighted customers is clear, understanding the value for those who are blind or partially sighted is key to ensuring a comprehensive communications strategy.
One of the biggest headaches experienced by printers today is managing small jobs. Companies that invested in equipment and software optimized for high volume production are seeing their operations become less efficient as they try to juggle the processing characteristics of multiple jobs that have shrunk in volume.
This is the second post in our blog series about the European Union’s General Data Protection Regulations, which came in to full effect last month (25th May 2018). Last time we looked briefly at what’s new in the regulations and what this means for any company, worldwide, who is capturing and processing the personal data of EU citizens.
We are pleased to announce the release of CrawfordTech version 4.7. DTE or Digital Transform Engine, which is the foundation of the CrawfordTech portfolio, encompassing our document transformation and reengineering technology in addition to accessible conversions and other supporting solutions.
Technological innovation for its own sake has a certain “cool” factor for software developers, industry analysts, and journalists, all of whom are looking forward to the next big trend to code, present, discuss, analyze, and expound upon. However, innovation is relevant only when it can be applied to solving real-world business issues that have a meaningful impact for organizations implementing those innovative solutions.
A common theme underscores the major trends happening in customer communications. It’s workflow.
Process automation and workflow are critical for success in omni-channel communications and full color inkjet document production. Workflow also plays a sizeable role in regulatory compliance and outsourcing strategies. And mergers and acquisitions are making multi-site management a priority, which also demands reliable workflows.
It’s no surprise that all companies strive to maximize productivity. In fact, productivity is looked as an objective measurement of a company’s success. Wikepedia tells us “A productivity measure is expressed as the ratio of output to inputs used in a production process, i.e. output per unit of input. Productivity is a crucial factor in production performance of firms and nations.”