Category: Blog

Document Remediation Made Easy

Chances are you are already dealing with document remediation, or making documents accessible, if you are creating documents that will be shared in the digital world. If you are not dealing with remediation but do share documents digitally, then you might want to consider looking into it as rules and regulations are consistently increasing and getting stricter, making it a requirement.

What You Should Wear to the Customer Communications Virtual Summit and why you do NOT want to miss this event

What should you wear to this event?

This is a really important question given the current environment we are all living in right now.   Let me share the good news – what you wear is totally up to you!  Be as comfy as you want!  You don’t have to wear a suit and tie, a name badge and what’s even more important – there’s no need to worry about social distancing, so you don’t have to wear a mask.  That is unless you have a really cool mask that you like to wear around your home or office.

The Art of Fine-Grained Records Management when using Archival Information Packages

Look at any modern archive or enterprise content management system and it will include the concept of an Archival Information Package. In legacy archives the concept of an AIP was usually synonymous with a batch – for example an application might generate a file contain several thousand data records (customer statements) and this package of digital documents would be loaded into the archive in one go. In modern ECM systems AIPs are often smaller units, for example a case file related to specific customer activity that has now concluded.

AccessibilityNow: Achieve Compliance and Provide Accessible Documents To Your Customers

Have you been tasked with implementing document accessibility in your organization? Are you looking for a solution that can handle a wide range of accessible formats and document types? CrawfordTech’s AccessibilityNow platform provides high levels of automation and integration into any environment. The platform includes software solutions and a wide range of services that can meet the document accessibility needs of any organization. This comprehensive platform supports the unique processing requirements of high-volume transactional documents as well as static content of all types.

See Crawford Technologies at AIIM 2020

Crawford Technologies is pleased to be sponsoring, exhibiting, and speaking at the 2020 AIIM Conference in Dallas March 3rd to the 5th. We provide software solutions and services that help enterprises optimize and improve the secure and accessible delivery, storage and e-presentment of their customer communications documents.

Create an Exceptional Customer Experience – Go Mobile!

Businesses that create exceptional customer experience (CX) can gain an advantage over their competitors.   They recognize that communications are critical to establishing and maintaining customer relationships and that personalizing the delivery of customer communications is essential to the success of their CX strategy.   Consumers expect a seamless, consistent experience across the various channels and devices used to interact with a marketing or transactional communication.   In the mobile-first world in which we work and live, businesses need to ensure that all customer communications are constructed and delivered in a mobile-ready format, that responds to the device being used.