June 29, 2015

7 Key Features of a Next Generation Customer Communications Archiving Solutions

This blog is based on Tech Target series of white papers produced in association with the InfoArchive Consortium (IAC) focused on next generation data preservation.

Experts agree upon 7 fundamental features and functions which are essential to any next-generation archiving solution:

#1 - Leverages and supports the key digital standards, in particular PDF, PDF/A, PDF/UA and XML;

#2 - Deploys an architecture designed for much greater capacity and scale—providing access to potentially hundreds of billions of documents using the latest advances in storage technology, with a storage infrastructure that is common across archives;

#3 - Requires a much lower initial capital investment than legacy systems built around paper formats and models, while using pricing models that are more relevant to today’s market than legacy paper-based solutions—i.e., prices based on storage capacity (per terabyte) as opposed to prices based on a per-user model;

#4 - Allows customers to have real-time access to relevant information, including mobile applications and self-service portals;

#5 - Addresses cloud-based deployment models, with the ability and agility to store information either on-premises or off-premises in the cloud;

#6 - Enables consistent management across the enterprise, including establishing and enforcing policies for regulatory compliance;

#7 - Supports digital formats and standards so the organization can leverage big data analytics in ways that go beyond the physical capabilities of legacy print-based systems.

To learn more about next generation data preservation, see why organizations need to move away from their legacy archiving system in this post from Crawford’s Tech Target series.