March 4, 2017

Meeting Credit Card Issuers Needs to Present Statements Electronically to Customers

Executive Summary One of the top 10 banks in America recently selected Crawford Technologies to assist in their online delivery of customer credit card statements. The bank is one of the largest credit card issuers in North America and prints and mails over 50 million statements monthly. Many of their millions of credit card holders … Continue reading “Meeting Credit Card Issuers Needs to Present Statements Electronically to Customers”

Executive Summary

One of the top 10 banks in America recently selected Crawford Technologies to assist in their online delivery of customer credit card statements. The bank is one of the largest credit card issuers in North America and prints and mails over 50 million statements monthly. Many of their millions of credit card holders want to instantly access their monthly statement electronically via the Internet to do reconciliations, budgeting, and to pay bills. The bank makes these statements available to customers on their web site portal. CrawfordTech’s conversion from AFP to PDF is now used for retrieving and converting the documents in real-time whenever a customer wants to view or download one of their card statements.

The Situation

Statements are stored in the bank’s IBM Content Manager OnDemand (CMOD) archive system as they are printed in Advanced Function Print (AFP) format. The bank’s CMOD archive/retrieval system is generally considered to be one of the most complex and challenging CMOD systems in the world due to the high volume of documents and high retrieval rates, so the bank needed to find a solid, high performance component with an excellent support team behind it. Prior to selecting CrawfordTech’s PRO AFP to PDF solution, the bank was using… click here to read the full case study.