MasterONE Accessibility Architecture

MasterONE Architecture

MasterONE is a revolutionary breakthrough in document accessibility compliance.

MasterONE is a game-changing way to simplify the delivery of accessible documents. With MasterONE you can easily meet all your customer and employee document accessibility needs and be in compliance while reducing your costs and simplifying your processes.

One-Step Compliance

Without MasterONE, business documents are only readable by people with normal vision and reading capabilities. Blind, partially sighted and those with cognitive disabilities require different formats when consuming documents. As a document producer you are obliged to meet these requests via a physical accommodation whether that be a digital or physical accessible document.  Each requested document type (braille, eText, large text, etc.) requires a different method of tagging and a method for converting the documents. This has made it costly and cumbersome to handle these diverse preferences.

MasterONE is a protocol that is the basis for a wide range of accessibility products and services. It provides unprecedented levels of efficiency, usability and compatibility.

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Canada Post Delivers Accessible Documents

In order to be in compliance with current regulations, Canada Post needed to provide secure delivery of Government of Canada Pensioner electronic documents, including direct deposit statements, newsletters, and tax forms in Accessible PDF. They employed CrawfordTech solutions to automatically convert thousands of documents on a daily basis to Accessible PDF. These documents are created at a rate of hundreds to thousands of pages per second, ensuring timely delivery and allowing blind and partially sighted individuals to navigate vital communications with assistive technology.



With MasterONE, your original documents can be accessible to everyone. The electronic documents can be created in Accessible PDF/Accessible HTML5 so anyone can read them. Your paper documents can be read by anyone using their smartphone with the Voiceye app. MasterONE takes it even a step further. Realizing that Accessible electronic documents and Voiceye may not handle 100% of your requirements, documents that have been processed with MasterONE can be easily transformed to any of the traditional “alternate formats”.  These formats include braille, large print, eText and audio.

This can eliminate accommodation requests for accessible documents, and put you in compliance. Your Accessibility Professionals only need to set up the MasterONE tagging rules once.

Eliminate Discrimination in Communication

With Crawford Technologies accessibility solutions, organizations can automate documents for accessible delivery at high speeds and in high volumes. Meeting the needs of the growing population of blind, partially sighted and cognitively disabled individuals is now possible through a one-step process. Accessibility can be “business as usual”.

No longer do you need to manage accessibility as an exception. With MasterONE you are in control of creating all accessible formats for all documents - both electronic and physical. The traditional setup and manual remediation costs for providing accommodation upon request are virtually eliminated.

A Comprehensive Range of Formats

MasterONE supports all standard accessible formats, including:

With MasterONE, you can be in compliance with ADA, Section 508, AODA, EN-501-349 and other global standards for accessible documents. Since documents can be remediated on demand or stored in their target formats, you and your customers will also benefit from the reduced time it will take for those critical documents to be delivered.


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We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

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Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

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At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.

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We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

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CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers.  Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.

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Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.

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CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.