Content Services

Solutions to store, optimize and distribute customer communications.
  • Expand your ECM system and manage customer communications storage
  • Dynamically consolidate and distribute client documents
  • Extract content and leverage big data analytics
  • Simplify the storage and distribution of customer communications
  • Collect, package, and output content from Enterprise Content Management systems
  • Support for all standard print and online delivery formats
  • Real-time and batch multi-channel output
CCM Gateway for Alfresco
  • Customer archiving and ePresentment
  • Integrate with Alfresco platforms
  • Streamline customer communications archive management
CCM Gateway for SharePoint
  • Customer archiving and ePresentment
  • Integrate with Microsoft SharePoint platforms
  • Streamline customer communications archive management
CCM Gateway for Nuxeo
  • Customer archiving and ePresentment
  • Integrate with Nuxeo platforms
  • Streamline customer communications archive management
ePresentment Gateway for Box
  • Simplify electronic delivery of business-critical customer communications
  • Be in compliance with government and industry regulations
  • Migrate from legacy archives
CCM Gateway
  • Customer archiving and ePresentment
  • Integrate with Alfresco, Microsoft Sharepoint and other CMIS platforms
  • Streamline customer communications archive management
  • Flexible integration with existing IT environments and content repositories
  • Web services interface for web, mobile, and internal applications
  • Support for IBM Content Manager OnDemand (CMOD), IBM Filenet, and all CMIS-compliant repositories
Dark Data Feeder
  • Automatically extract valuable content from documents in ECM repository
  • Transform content to actionable data
  • Create CSV, XML or other data formats for easy inclusion in Big Data and Analytics initiatives
Image for Online Delivery of Credit Card Statements

Online Delivery of Credit Card Statements

The bank is one of the largest credit card issuers in North America, printing and mailing over 50 million statements each month. They needed a more efficient process to provide instant and secure online access for their millions of credit card holders to view statements and pay their bills. After a rigorous testing regime that included load tests with several applications at speeds up to 200 transactions per second, the bank selected PRO AFP to PDF from Crawford Technologies to replace its legacy conversion solution, achieving a payback of 125% in the first year of operation.



enterprise content management webinars

A Next Generation Platform for Customer Communication Archiving and e-Presentment (Part3) – Migrating to a next generation platform from legacy customer communications archives

In our last post we looked at some of the critical concerns for migrating legacy customer communication archives to next generation ECM platforms. But aside from technological solutions, you also need practical ones and best practices to successfully migrate a customer communications archive.

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Content Services and the Death of ECM

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Accessible Documents for the Blind from CMOD Archives

Join Harvey Gross, Vice President – Products and Dennis Quon, Director – Document Accessibility Solutions for a discussion on providing accessible documents from IBM CMOD. Subjects covered will be; Changing accessibility standards – today WCAG 2.0 AA, tomorrow WCAG 2.1 Upcoming and current Web presentment laws in regions like Europe and Canada require remediation of … Continue reading “Accessible Documents for the Blind from CMOD Archives”

We're here to help you

We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

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Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

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At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.

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We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

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CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers.  Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.

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Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.

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CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.