Content Services

Solutions to your content communication and distribution challenges.
  • Can you provide the right content, at the right time, in the right format to only the right people?
  • Is your archived content compliant with the latest regulations?
  • Can you easily redact PII and PHI to comply with privacy regulations?
  • Is inefficient content storage cutting into your profits?
  • Can your team easily access documents and provide proof of compliance for data and content retention audits?
  • Is your team wasting valuable time trying to find and access content from different repositories? Can they quickly distribute the required content in the desired format - electronic, mobile or accessible?
  • Does your Content Management System support your company's digital transformation and CX initiatives?
  • Can you easily extract valuable content from archived documents to support CX analytics?

Riptide®

  • Retrieves content from enterprise content management (ECM) repositories and content services platforms (CSP)
  • Transforms legacy print and file formats into required formats for viewing and consumption.
  • Packages content into digital and print bundles related to eDiscovery, case management and “request for information” regulations – FOIA, GDPR, CCPA.

CCM Gateway for Alfresco

  • Customer archiving and ePresentment
  • Integrate with Alfresco platforms
  • Streamline customer communications archive management

CCM Gateway for SharePoint

  • Customer archiving and ePresentment
  • Integrate with Microsoft SharePoint platforms
  • Streamline customer communications archive management

CCM Gateway for Nuxeo

  • Ingests customer communications in print file formats – AFP, Xerox, PDF, PostScript, PCL, and others
  • Indexes, transforms and outputs customer communications into the Nuxeo Platform
  • Migrates content to the Cloud using the Nuxeo Content Services Platform
  • Streamlines customer communications archive management

CCM Gateway

  • Customer archiving and ePresentment
  • Integrate with Alfresco, Microsoft Sharepoint and other CMIS platforms
  • Streamline customer communications archive management

Sunrise

  • Retrieves transactional content from enterprise content management (ECM) repositories and content services platforms (CSP)
  • Transforms print and file formats into PDF and HTML formats
  • Provides multi-channel distribution of content for electronic presentment

Dark Data Feeder

  • Automatically extract valuable content from documents in ECM repository
  • Transform content to actionable data
  • Create CSV, XML or other data formats for easy inclusion in Big Data and Analytics initiatives
how-documents-affect-the-customer-experience

How do you create a Customer Experience Platform as a Business Outsource Provider?

Before I answer that, let’s define what a “Customer Communication Delivery Platform” is and why it is important. As a service provider you offer a service to your customers. It is no longer 1990, and your customer isn’t picking up their desk phone every time they have a question or request. So, as a BPO … Continue reading “How do you create a Customer Experience Platform as a Business Outsource Provider?”

prodocnow

All the Document Re-Engineering Power You Need. When You Need It!

multiple devices

DTE 5.1 Release

At the center of CrawfordTech solutions portfolio is our powerhouse, CrawfordTech DTE (Digital Transform Engine) Release – designed to deliver superior functionality, efficiency and performance with the creation of customer communications including accessible communications. Crawford Technologies Core offering, Digital Transform Engine (DTE) version 5.1 will feature: Advanced search and navigation functionality within PRO Designer solutions simplifies and … Continue reading “DTE 5.1 Release”

Online Delivery of Credit Card Statements

Image for Online Delivery of Credit Card Statements

The bank is one of the largest credit card issuers in North America, printing and mailing over 50 million statements each month. They needed a more efficient process to provide instant and secure online access for their millions of credit card holders to view statements and pay their bills. After a rigorous testing regime that included load tests with several applications at speeds up to 200 transactions per second, the bank selected PRO AFP to PDF from Crawford Technologies to replace its legacy conversion solution, achieving a payback of 125% in the first year of operation.

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We're here to help you

We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.

Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.

At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.

We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.

CrawfordTech Academy learning platform enables our customers to achieve maximum success with their communication production & delivery goals. Our experienced training professionals offer on-demand and instructor-led educational content that can be tailored to meet your specific requirements.

Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +73 Net Promoter Score®, an objective indication of the quality of our post-sales team.

CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.