PRO Reprint Server
PRO Reprint Server
PRO Reprint Server facilitates the reprinting and mailing of documents such as customer statements, bills, policies, and other documents in an efficient, automated way. It allows any number of customer support representatives to request document reprints during their workday as well as manages exception handling for documents damaged or incorrect during production. The solution then batches all of these requests and prints them together in as few print jobs as possible, optimizing the print and mail operations. It can also convert the documents from virtually any format into the format for the reprint printers.
PRO Reprint Server Use Cases
- Reprint documents damaged during post processing operations and identified manually
- Reprint documents damaged during post processing operations and identified by an intelligent inserter
- Reprints requested from customer service discussions with customers
- Reprints requested from customers via online portal
- Reprints requested from customers via mobile phone/tablet
Designed for use in a large enterprise, PRO Reprint/CS has powerful workflow capabilities that allow many reprint requests to be batched together and printed on high speed laser printers or production inkjet presses. Documents can be retrieved from any of the popular ECM and archive repositories used to store customer documents. These include OpenText Documentum, OpenText InfoArchive, IBM Content Manager OnDemand (CMOD), and IBM Filenet P8. It also includes support for the standard CMIS API so that documents can be pulled from any CMIS-compliant repository.
An Energy Company Automates Reprints
This Fortune 500 energy company needed a more automated solution for reprinting bills for customers who contacted customer service because they had not received or had lost an invoice. With PRO Reprint Server, documents are no automatically retrieved from their ECM platform via a web services API, automatically batched and reengineered as required, and set to the print center or other location for printing and mailing, eliminating manual processes and saving the company approximately $1.6 Million per year.
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We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.
Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.
At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.
We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.
CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers. Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.
Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.
CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.