CrawfordTech CCM QA Suite

Automated Document Quality Assurance and Validation

Document QA is imperative for all communication providers, but it remains a costly and time-consuming necessity for many. The introduction of new tools and solutions necessitates new workflows while the increase in personalization drives greater variability making it difficult to find issues.  The increasing regulations for accessible compliant documents add a new level of risk and complexity that results in significant impacts on resources and productivity.

The QA Suite from Crawford Technologies delivers the tools necessary to automate and simplify document QA.  These solutions ensure documents are accurate and compliant while reducing resource demands and increasing productivity.  These solutions offer integration with any environment so you can automate your document QA processes, ensure these documents are accurate and compliant, reduce the risk of ineffective testing while saving your organization valuable time and money.

Compliance

Ensure communications are  accurate and meet accessibility compliance

Productivity

Eliminate delays with automated QA processes

Cost-Effective

Reduce risk of compliance fines and poor CX

CrawfordTech QA Suite

CCM QA Suite Overview

Ensure documents are accurate and compliant while reducing resource demands and increasing productivity. Integrate with any environment so you can automate document QA processes, ensure documents are accurate and compliant, reduce the risk of ineffective testing while saving your organization valuable time and money.
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QA in the Cloud

Secure cloud-hosted QA service providing all the tools needed to fully automate document-related Quality Assurance testing processes for all of your Customer Communications. This can monitor changes to your CCM software and document templates so that over time you protect yourself from inadvertent errors.
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PRO Quick Compare

Efficient, cost-effective document QA utility that optimizes and simplifies the testing and remediation of documents to ensure quality customer communications and a positive CX.
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PRO Conductor Proof and Approve

Users and operators can view, approve, hold or reject a job or individual records within a job for a given production workflow. Additional information can be added to a job to support approval processes and all actions taken are fully tracked/available for audit.
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Review and Release

Reduce errors with an easy- to use review, hold, and release of inaccurate or unwanted documents within print files. Production staff can quickly and visually select pages that need to be extracted or removed ensuring accurate communications are sent to production.
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AccessibilityNow® Validator

Document accessibility validation program that reports on the level of compliance. This can be done on a document-by-document basis so when you are remediating documents you can ensure that you have done things correctly and completely.
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