PRO Conductor Workflow Management
Integration platform to facilitate effective Customer Communication Management and improve CX
PRO Conductor and the expertise of Crawford Tech make it easy to integrate, automate and orchestrate every step of your Customer Communications Management environment so you can reduce costs, increase quality and improve operational performance. From document composition through delivery, across multiple sites, systems and processes, critical stakeholders will gain the real-time visibility, insights and controls needed to optimize workflows and drive results.
- Automate manual processes, reduce bottlenecks and streamline workflows
- Comprehensive centralized monitoring and tracking
- Streamline client on-boarding and offer value-add services.
- Eliminate errors due to manual processes
- Document level integrity and proof of processing
- Automated reprints ensures all pieces are processed accurately
Greater Visibility and Control
- Easily control multiple jobs, across multiple processes, clients and sites.
- Monitor and improve SLA performance with real-time status updates
- Secure access extends visibility to all internal and external stakeholders from proofing and approval through order management
Integration & Process Automation
- Automate your data processing with the integrated workflow engine.
- Customize workflows to streamline your business without the need of IT developers.
- Design your workflows with the easy-to-use graphical user interface.
- Monitor workflow progression to ensure steps are executed correctly and on time.
- Monitor and control multiple client jobs, devices and sites through a single browser interface.
- Automate reprint workflow for greater productivity and accuracy.
- Optimize device utilization and operator productivity by combining or batching jobs.
- Simplify, accelerate and track proofing and approval with web-based customer portal allowing you to move critical customer service activities to the end-user.
Operational & Document Tracking
- Real-time enterprise level tracking of files, jobs, inventory and postage to drive greater productivity, SLA performance and quality
- Integrate piece-level tracking to ensure accurate results and proof of processing
- Customize dashboard views and reports to gain the actionable insights needed to increase utilization and productivity
- Measure load profiles, operational efficiencies, system uptime and performance to streamline operations
Document Management & Content Services
- Add document integrity and personalization without expensive and time-consuming upstream application changes
- Efficiently manage CX and deliver multi-channel documents with intelligent preference management
- Ensure compliant retention and support audit requirements with integrated production history archive
- Quickly and accurately retrieve, transform and present content from multiple sources in desired format
With PRO Conductor, you can gain the visibility across your workflow leveraging your existing resources and applications. Rather than create from new, our CTI experts will partner with you to integrate your current systems to collect and consolidate all the data needed to control and manage your operation.
Expert Implementation & Support
The Crawford Technologies Professional Services staff are recognized for their in-depth industry knowledge and unequaled expertise in electronic document processing systems and applications. Our experts have the know-how to translate technology solutions into desired business outcomes while saving significant time and money. Through partnership with you, we clarify your needs, evaluate all options, make recommendations and help you conceptualize the solution. We can install and implement the technology, educate and train your staff, monitor the performance of the solution and measure its success.
We're here to help you
We know that your success depends on more than high quality software. Our experienced professional services, training and support teams work closely with you to consult, customize, migrate, train and provide additional value-added services that ensure your implementation is efficient and productive. Our Document Accessibility Services and other Cloud based services deliver secure and scalable hosted solutions.
Crawford Technologies Professional Services staff are recognized for their in-depth knowledge and expertise in electronic document processing systems and applications. We provide a unique combination of knowledgeable IT professionals, industry-leading technology, and proven processes. We know what it takes to re-engineer documents and systems for optimal performance and profit.
At Crawford Technologies, we understand the importance of effective testing, and know how to create the best infrastructure and leverage the optimal tools to ensure reliable results. Our scalable and secure Cloud-based QA service gives you all the tools needed to fully automate document-related Quality Assurance testing processes.
We provide transcription, production, fulfillment and distribution of your critical customer communications at our secure facility. Our services include production of braille, large print, audio, e-text, and transcription to accessible PDF in multiple languages.
CrawfordTech training programs make the difference in achieving the ROI and improvements that are so important to our customers. Our experienced training professionals offer on-site training that can be tailored to meet your specific requirements.
Once your Crawford Technologies solution is in place, you can count on our unparalleled support staff, who average over 10 years experience in the high-volume transactional print-stream industry. Our customers have given us a +63 Net Promoter Score®, an objective indication of the quality of our post-sales team.
CrawfordTech’s STEP™ Migration Services relies on superior technology, proven processes and skilled professional services to deliver fast, accurate and reliable content migration when upgrading or consolidating content repositories or archives.