March 3, 2021 1:00 pm ET

Madison Advisors recently presented on what makes an effective post composition solution and the trends in the market for enterprise and service providers. Customer Experience continues to be one of those growing topics of interest as business units adapt to include a fully remote yet personalized experience to match a post-COVID world. Want to know the secret? It's contextual data. Join Crawford Technologies as we review how contextual data can be used to improve your customer experience across the board. In this 45 minute webinar, you'll learn about: - Data indexing - Omni-Channel, CCM, and the customer experience - Data optimization in a best-in-class customer journey