Bridge the gap between legacy and modern customer communications
- Facilitate operational efficiencies and grow your business
- Reach more customers with CrawfordTech solutions
- Enable your digital enterprise
Unity Media Improves Customer Service and Provides Online Access
Unity Media Kabel bw is an internet, cable television, mobile and fixed line telephone service provider providing services to over 8 million households in Germany. As their business expanded through acquisitions, Unity Media knew that the increased customer base would need better access to customer services in order to meet their SLA targets. With PRO Archiver for Documentum, the call center staff and customers now have access to their archived communications via secure online portals.
We serve the following industries
Print Services Providers
Reliable, high-performance omnichannel output, archive, enterprise content management, and accessibility solutions to delight customers, improve efficiency, reduce costs and meet SLAs.
Telco, Media, & Utilities
Optimize the management and secure delivery of personalized accessible communications to customers who demand immediate access to their information – anytime, anywhere, on any device.
For over 20 years Crawford Technologies has been serving customers in different industries throughout the world. Our solutions can be easily tailored and implemented to meet the unique needs of your market.
Get in touch with us today to find out how we can meet the needs of your organization.
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